IT Support Officer

Job Purpose

To provide first- and second-line technical support to internal staff by diagnosing, troubleshooting, and resolving IT-related issues. The successful candidate will support business applications, desktop systems, and IT infrastructure while ensuring timely resolution of technical problems and maintaining high levels of customer service.

Qualifications

Education

• Bachelor’s Degree in:
  • Information Technology
  • Computer Science
  • Computer Engineering
  • Or a related field

Professional Certifications

• ITIL Foundation v4/v5 Certification
• CompTIA A+ Certification

Experience

• 3–4 years of experience in:
  • IT Helpdesk Support
  • Technical Support
  • Desktop Support
• Experience supporting retail banking or commercial banking customers by providing transactional execution services and information on banking products will be an added advantage.

Key Competencies

Behavioural Competencies

• Adopting Practical Approaches
• Generating Ideas
• Attention to Detail
• Exploring Possibilities
• Maintaining Composure
• Building Rapport
• Interpersonal Skills
• Analytical Thinking
• Delivering Results
• Effective Communication
• Following Procedures
• Embracing Change
• Time Management
• Providing Insights

Technical Competencies

• Application Support
• IT Programme Management
• Service Level Management (SLM)
• IT Stakeholder Management
• IT Systems and Infrastructure Knowledge
• IT Applications Support
• Difficult Call Handling
• Contact Centre Customer Relationship Management (CRM)

Key Skills

• Strong troubleshooting and problem-solving abilities.
• Excellent knowledge of desktop and end-user support.
• Ability to diagnose and resolve hardware, software, and network issues.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Good documentation and reporting skills.
• Ability to work collaboratively in a team environment.

How to Apply:

CLICK HERE TO APPLY