Alternative Delivery Channel Officer – Exim Bank Tanzania

Exim Bank Tanzania is seeking a qualified and motivated professional to join its Retail Banking team as an Alternative Delivery Channel Officer.

Location: Dar es Salaam
Department: Retail Banking
Reports To: Head – Alternate Channel and Digital Transformation
Vacancies: 1
Working Hours: Monday–Friday (8:00 AM – 5:30 PM) and Saturdays (8:00 AM – 1:00 PM), or as required by branch operations.
Application Deadline: 05 August 2026

Job Purpose

The Alternative Delivery Channel Officer is responsible for driving the growth of the Bank’s merchant acquiring business by expanding the Point of Sale (POS) network and promoting digital banking solutions. The role focuses on merchant acquisition, relationship management, business development, and ensuring excellent service delivery to merchants.

Key Responsibilities

Business Development & Merchant Acquisition

• Identify and pursue new business opportunities to grow the merchant acquiring portfolio.
• Promote POS terminals and other digital banking products through consultative selling.
• Prepare business proposals, negotiate agreements, and onboard new merchants.
• Develop and implement merchant acquisition campaigns to achieve business growth targets.

Merchant Relationship Management

• Build and maintain strong relationships with merchants.
• Respond promptly to merchant enquiries and resolve service-related issues.
• Coordinate joint marketing initiatives to increase transaction volumes.
• Cross-sell additional banking products and digital services.
• Manage POS terminal deployment, replacement, and retrieval.

Internal Coordination

• Collaborate with internal departments to support merchant needs and improve service delivery.
• Act as an advocate for merchants by coordinating timely resolution of operational issues.

Reporting & Performance Monitoring

• Prepare daily, weekly, monthly, quarterly, and annual sales and performance reports.
• Monitor merchant transaction performance and identify opportunities for improvement.
• Conduct market and competitor analysis to support business strategy.
• Maintain accurate merchant records and databases.

Qualifications & Experience

• Diploma or Bachelor’s degree in Information Technology, Business Administration, Banking, or a related field.
• Strong computer literacy and proficiency in Microsoft Office applications.
• Experience in merchant acquiring, digital banking, sales, or customer relationship management is an added advantage.

Required Competencies

• Excellent communication and interpersonal skills.
• Strong sales, negotiation, and relationship management abilities.
• Customer-focused with a proactive approach to problem-solving.
• Ability to work under pressure and meet performance targets.
• Strong analytical, organizational, and reporting skills.

How to Apply

Interested candidates should submit their updated CV and cover letter via email to:

Email: hrrecruit@eximbank.co.tz

Application Deadline: 05 August 2026

Important Notes

• Only shortlisted candidates will be contacted.
• Exim Bank Tanzania is an equal opportunity employer committed to diversity and inclusion. Women and persons with disabilities are strongly encouraged to apply.

For more information, visit Exim Bank Tanzania’s official website or contact customer service at 0800 780 111.