DIAMOND TRUST BANK (DTB)

WE ARE HIRING!

POSITION: ITSM ANALYST

Reporting To: Head – ITSM & ITDR
Employment Type: Full-time
Location: Tanzania

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JOB PURPOSE

The ITSM Analyst will provide responsive onsite and remote technology support to employees, improve operational efficiency through reliable IT services, and help safeguard the bank’s systems and data.

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KEY DUTIES AND RESPONSIBILITIES

The successful candidate will be responsible for:

• Providing onsite and remote IT support, including employee onboarding, offboarding, transfers, account administration, hardware and software deployment, and troubleshooting.
• Logging, prioritising, and resolving incidents, service requests, problems, and changes through the ITSM platform in line with SLAs, ITIL practices, and approved procedures.
• Supporting desktops, laptops, printers, mobile devices, telephony, network connectivity, and business applications to minimise service disruption.
• Administering ITSM workflows, service catalogues, knowledge bases, operational reports, and system data quality.
• Deploying standard workstation images, maintaining endpoint security, and ensuring software and business applications remain supported and up to date.
• Maintaining accurate IT asset inventories and Configuration Management Database (CMDB) records throughout the asset lifecycle.
• Supporting office and branch technology projects.
• Coordinating with internal teams and vendors.
• Analysing service trends, preparing documentation, and supporting continual service improvement.
• Travelling to business locations and performing other related ITSM and operational duties as assigned.

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QUALIFICATIONS

Applicants must have:

• A Bachelor’s Degree or equivalent in:
  • Computer Science
  • Information Technology
  • Or another related academic field
• Qualification must be from a recognised higher learning institution.

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WORK EXPERIENCE

• 1–2 years of relevant Information Technology experience.
• Sound technical knowledge of IT systems, equipment, and end-user support processes.
• Ability to deliver quality work within agreed timelines.

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PERSONAL ATTRIBUTES

The ideal candidate should have:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and workloads effectively.
• Ability to work independently and collaboratively within a team.
• An adaptable and proactive approach, with openness to new ideas and responsibilities.
• Ability to support users with different levels of technical proficiency.

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HOW TO APPLY

Interested and qualified candidates should submit:

1. Application letter
2. Updated CV
3. Copy of certified academic certificates

Applications should be sent to:

Email: recruitment2026@diamondtrust.co.tz

APPLICATION DEADLINE

16 August 2026

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DIAMOND TRUST BANK (DTB)

Website: Diamond Trust Bank Tanzania

Position: ITSM Analyst
Reporting Line: Head – ITSM & ITDR
Deadline: 16 August 2026