Head of Business – Value-Added Services (VAS)

Location: Dar es Salaam, Tanzania
Industry: Manufacturing / Consumer Products / Business Solutions
Recruitment Agency: People Project
Employment Type: Full-time

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Job Purpose

People Project is recruiting on behalf of a leading organization in the manufacturing and consumer products sector seeking an experienced and commercially driven Head of Business – Value-Added Services (VAS).

The successful candidate will be responsible for driving business growth, profitability, operational efficiency, and customer excellence across the Value-Added Services division.

This role carries full Profit & Loss (P&L) accountability and requires a strategic, hands-on leader to oversee:

• Business development
• Sales growth
• Procurement
• Operations
• Technical service delivery
• Customer relationship management

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Key Responsibilities

1. Commercial Leadership & Business Development

• Develop and execute commercial strategies to achieve sustainable revenue growth and profitability.
• Identify and pursue new business opportunities across:
  • Corporate markets
  • Retail markets
  • B2B customer segments
• Manage strategic customer relationships and negotiate high-value commercial agreements.
• Lead and mentor sales teams by:
  • Setting sales targets
  • Monitoring sales pipelines
  • Driving performance improvement
• Develop initiatives to increase:
  • Market penetration
  • Customer retention
  • Revenue growth
• Collaborate with marketing teams to design:
  • Campaigns
  • Product promotions
  • Customer engagement initiatives

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2. Operations & Service Excellence

• Work closely with operations teams to ensure:
  • Timely installations
  • Preventive maintenance
  • Emergency service response
• Ensure operational activities meet:
  • Quality standards
  • Safety requirements
  • Customer service expectations
• Optimize resource allocation to maximize:
  • Equipment uptime
  • Operational efficiency
• Drive continuous improvement across service delivery processes.

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3. Technical Leadership

• Develop operational and project budgets with department heads.
• Build technical expertise in:
  • Coffee vending equipment
  • Beverage calibration standards
  • Beverage systems
• Develop knowledge of water treatment technologies including:
  • Filtration systems
  • Reverse osmosis (RO)
  • Ultraviolet (UV) disinfection
  • Water quality assessment
• Provide technical guidance to field technicians.
• Ensure installations meet engineering and quality standards.
• Support technical training and team capability development.

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4. Governance, Asset Management & Compliance

• Prepare financial reports for management and stakeholders.
• Maintain accurate:
  • Asset registers
  • Equipment tracking systems
  • Inventory records
• Ensure proper documentation of:
  • Spare parts
  • Technician activities
  • Maintenance records
• Establish governance processes supporting:
  • Transparency
  • Cost control
  • Operational efficiency
• Ensure compliance with company policies and operational standards.

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5. Customer Relationship Management & Market Intelligence

• Build and maintain strong relationships with key corporate customers.
• Act as the escalation point for major customer service issues.
• Conduct:
  • Market research
  • Customer satisfaction surveys
• Identify emerging trends and new business opportunities.
• Monitor competitor activities and recommend strategic actions.
• Strengthen market positioning through customer-focused solutions.

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Requirements

Education

Bachelor’s Degree in:

• Business Administration
• Engineering
• Supply Chain Management
• Marketing
• Related discipline

Added advantage:

• MBA or postgraduate qualification.

Technical Skills:

• Advanced proficiency in:
  • Microsoft Excel
  • Financial reporting tools

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Experience

• Minimum 5 years of progressive experience in:
  • Senior commercial roles
  • Operations leadership
  • Business management positions
• Proven experience managing:
  • Sales functions
  • Operational functions
  • Business development activities
• Demonstrated success in:
  • Revenue growth
  • Market expansion
  • Customer acquisition
• Experience managing:
  • Procurement processes
  • Supplier relationships
  • Inventory planning
• Experience with Profit & Loss (P&L) responsibility is preferred.

Preferred Industry Background:

Experience in any of the following sectors is highly desirable:

• FMCG
• Beverage solutions
• Vending equipment
• Water treatment
• Engineering services
• Hospitality
• B2B equipment solutions

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Required Competencies

• Commercial and financial management skills.
• Strong sales strategy and key account management abilities.
• Demand forecasting and inventory planning expertise.
• International procurement and supplier management experience.
• Business analytics and reporting skills.
• Strategic thinking and commercial awareness.
• Strong negotiation and influencing abilities.
• Cross-functional leadership skills.
• Equipment lifecycle management knowledge.
• Technical understanding of:
  • Coffee equipment
  • Beverage systems
  • Water filtration technologies

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How to Apply

Interested candidates who meet the above requirements should submit:

• Updated CV
• Cover Letter

Application Portal:
People Project Careers
CLICK/TAP HERE TO APPLY:

Only shortlisted candidates will be contacted.