Manager – Agency Banking at KCB Bank Tanzania

KCB Bank Tanzania is seeking a Manager – Agency Banking to lead the growth, performance, governance, and operations of its Agency Banking business across Tanzania.

Job Details

Position: Manager – Agency Banking
Job Category: Management
Employment Type: Full-time
Location: Tanzania
Job ID: 6490
Posted: 24 August 2026
Application Deadline: 7 September 2026 at 8:00 PM
Minimum Experience: 8 years
Minimum Education: Bachelor’s degree

Key Responsibilities

1. Strategic Leadership & Business Growth – 20%

Develop and execute the Agency Banking strategy.
Expand the agency network to increase customer acquisition, market penetration and revenue.
Drive transaction volumes, active agents, customer adoption and profitability.
Identify new market opportunities and innovative solutions.
Develop annual business plans, budgets and performance targets.

2. Agent Network Growth & Management – 30%

Recruit, onboard and manage Super Agents and Retail Agents across Tanzania.
Establish a sustainable nationwide agency network.
Develop agent segmentation, performance, retention and incentive frameworks.
Build relationships with key agents and ecosystem partners.
Conduct competitor surveys to inform pricing, products and customer-service strategies.
Manage revenue and control commission leakages.

3. Channel Products & Services – 10%
Oversee Agency Banking services including:

Deposits and withdrawals
Account opening
Bill payments
Collections
Loan repayments
Merchant payments
Digital financial services

Work with product, technology and business teams to improve agent and customer adoption.

4. Stakeholder & Partnership Management – 10%

Maintain relationships with regulators, industry bodies, technology providers, aggregators and strategic partners.
Collaborate with internal departments to grow Agency Banking.
Represent the bank in relevant industry and financial inclusion initiatives.

5. Governance, Risk & Compliance – 10%

Ensure compliance with Bank of Tanzania regulations, AML/CFT, KYC and internal policies.
Identify and mitigate operational, fraud, liquidity, reputational and compliance risks.
Oversee audits and regulatory reviews.
Ensure effective controls across the agency network.

6. Operations & Service Delivery – 10%

Monitor agent liquidity, transaction volumes and service quality.
Improve operational processes and channel reliability.
Resolve agent operational issues and escalate critical incidents.
Work with Operations and Technology teams to improve customer experience.

7. Training & Capacity Building – 5%

Develop agent training and certification programmes.
Strengthen agent capabilities in customer service, compliance, liquidity management and sales.
Provide continuous coaching and support.

8. Reporting & Analytics – 5%

Use data analytics to monitor network performance and profitability.
Develop dashboards and management reports.
Track KPIs and implement corrective actions.
Drive data-based improvements in agent activity and transaction growth.

Qualifications & Experience

Required:

Bachelor’s degree in Banking, Finance, Business Administration, Economics, Marketing or an equivalent field.
Minimum 8 years of professional experience.

Added advantages:

Professional qualifications in a business-related field.
Master’s degree in Business Administration (MBA).

Who Is This Role Best Suited For?

This is a senior banking management position, particularly suited to candidates with substantial experience in:

Agency Banking
Digital Financial Services (DFS)
Branchless banking
Agent network management
Retail banking
Financial inclusion
Banking channel/product management
Sales and business development
Banking operations and compliance

The 8-year experience requirement is important. This is not an entry-level or mid-level position.

How to Apply

Applications should be submitted through KCB Bank’s official recruitment portal:

CLICK/TAP HERE TO APPLY:

Deadline: 7 September 2026, 8:00 PM.

To apply for this job please visit eoin.fa.em3.oraclecloud.com.

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