Senior Relationship Manager – NCBA Bank

Employer: NCBA Group Plc
Job Type: Full-time
Sector: Corporate Banking – Oil & Gas
Posted: August 2026

Job Purpose

The Senior Relationship Manager will manage a portfolio of corporate customers in the Oil & Gas sector, acting as their primary banking contact and financial advisor.

The role is responsible for growing revenue, profitability, customer relationships and the bank’s share of wallet by acquiring new customers, developing existing accounts, and recommending suitable banking solutions.

The position may also serve in an acting capacity for the Head of Corporate Banking, Nairobi Region, when assigned.

Key Responsibilities

1. Financial Performance – 40%

• Deliver annual P&L and balance-sheet targets for the assigned portfolio.
• Drive balance-sheet growth and portfolio profitability.
• Develop and execute strategies to increase:
  • Revenue
  • Profit Before Tax (PBT)
  • Market share
  • Customer share of wallet
• Maintain PAR within approved limits.
• Keep NPL below 5%.
• Aggressively manage PAR within the first 30 days to prevent accounts from becoming NPLs.
• Develop performance scorecards aligned with portfolio growth objectives.

2. Internal Business Processes – 20%

• Ensure compliance with approved bank policies and procedures.
• Provide feedback to improve policies and maintain competitiveness.
• Ensure audit issues are resolved within agreed timelines.
• Maintain zero repeat audit findings.
• Achieve 100% SLA adherence.
• Maintain 100% adherence to agreed turnaround times.

3. Customer Management – 20%

• Drive customer satisfaction and retention.
• Develop and grow relationships with existing and prospective corporate customers.
• Identify and pursue business-development opportunities.
• Provide insights that support product development.
• Maintain accurate and up-to-date CRM information.
• Monitor customer satisfaction through measures such as:
  • Net Promoter Score (NPS)
  • Customer Satisfaction Index (CSI)
  • Relationship Satisfaction Index (RSI)

4. Learning & Growth – 20%

• Achieve agreed individual performance objectives.
• Maintain and implement a personal development plan.
• Participate in coaching, training and development opportunities.
• When assigned to lead a team:
  • Motivate, coach and develop team members.
  • Maintain an average team performance rating of 90%.
  • Keep competency assessments and development plans up to date.
  • Maintain strong product knowledge across the team, with a target average rating of 98%.
  • Ensure adequate staffing to prevent business disruption.
  • Promote employee engagement.
  • Demonstrate effective leadership based on 360-degree feedback.

Academic Qualification

• Bachelor’s degree from a recognized and accredited university.

Professional Experience

• At least 8 years of experience in Commercial Banking.
• At least 3 years in a management position within a similarly sized organization.

Desired Experience & Knowledge

Candidates should demonstrate:

• A proven record of achieving commercial banking financial growth.
• A strong reputation as a trusted banking advisor.
• Significant Corporate Banking experience.
• Knowledge of banking products and services.
• Understanding of bank operations and customer experience.
• In-depth knowledge of the local banking industry.
• Strong understanding of banking regulations.
• Knowledge of Corporate Banking regulations and practices.
• Experience working with corporate and institutional customers.

Key Stakeholders

Internal

• All bank departments
• Relationship Managers and other relevant teams

External

• Commercial Banking customers
• Financial institutions
• Industry players
• National and county governments
• Regulators
• Other relevant stakeholders

Decision-Making Authority

The position has authority/responsibility relating to:

• Pricing structures and negotiation parameters.
• Recommending appropriate products and solutions for customers.
• Approving expenditure within delegated discretionary limits, provided it is within the approved strategy and annual bank budget.

Core Leadership Behaviours

NCBA expects advanced capability in:

• Coaching and developing others
• Building trust
• Selling the vision
• Driving results
• Business acumen
• Openness
• Building organizational talent
• Empowerment and delegation
• Collaboration
• Responsiveness

How to Apply:

To submit your application, please follow the link provided below.

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