5 Call Center Agent Job Vacancies at Onfon Media Ltd – November 2026

Organisation: Onfon Media Ltd
Position: Call Center Agents (5 Positions)
Location: Dar es Salaam, Tanzania
Job Category: Customer Care and Customer Support
Date Posted: November 4, 2026
Application Deadline: November 13, 2026

About Onfon Media Ltd

Onfon Media Ltd is inviting applications from qualified and motivated candidates to join its team as Call Center Agents.

Job Description: Duties and Responsibilities

1. Handling Inbound and Outbound Calls: Manage customer enquiries, resolve issues and provide information about the company’s products and services.

2. Customer Support: Assist customers with their concerns, troubleshoot problems and ensure customer satisfaction.

3. Data Entry and Documentation: Record accurate customer information in databases and maintain detailed records of customer interactions.

4. Customer Follow-Up: Follow up on customer enquiries that cannot be resolved immediately and ensure timely resolution.

5. Adherence to Procedures: Follow company scripts, guidelines and established protocols to ensure consistent service delivery.

Qualifications and Requirements

• Bachelor’s degree in a related field.

• Previous experience working in a call centre or customer support role.

• Strong active-listening and verbal communication skills.

• Good problem-solving abilities.

• Ability to multitask and manage time effectively.

• Fluency in both English and Kiswahili, including spoken and written communication.

How to Apply

Interested and qualified candidates should send their CV to the email address below:

Application Email: cv@onfonmicrofinance.co.tz

Suggested Email Subject: Call Center Agent Application – Onfon Media

Application Deadline: November 13, 2026

Applicants are encouraged to submit their applications before the closing date.