Accounts Relationship Officer at Commercial Bank – September 2026

Job Details

• Job Title: Accounts Relationship Officer
• Requisition ID: 4547
• Posted: 18 September 2026
• Job Type: Full-time

Job Purpose Statement

The primary responsibility is to provide direct sales support to Senior Relationship Managers (SRMs) in related activities such as reporting, documentation, monitoring of facility conditions, and following up with clients on facility utilization.

The role involves active engagement with clients and product partners to ensure a high level of facility utilization. The Accounts Relationship Officer will also work with the SRM on a specified portfolio to assist in driving revenue growth.

Key Accountabilities (Duties and Responsibilities)

• Assist RM at the origination stage with pitch books, industry leads, etc.
• Prospect for new-to-bank customers within assigned segments.
• Assist customers in analysing problems and proposing solutions.
• Participate in cross-functional activities supporting the Bank’s objectives.
• Ensure timely completion of account opening formalities.
• Track valuation and insurance expiry and engage CAU 90 days before expiry.
• Assist RM in resolving documentation issues with Legal, CAU, and clients.
• Follow up on timely submission of facility documentation.
• Engage clients and product partners to ensure utilisation of limits.
• Ensure compliance with KYC and AML requirements.
• Ensure timely resolution of customer queries.
• Manage daily excesses, balances, large transactions, and suspicious transaction reports.
• With RM support, make decisions on customer cheques/instructions.
• Liaise with Retail Managers on Corporate Banking transactions.
• Maintain an up-to-date client contact database and manage expectations.
• Anticipate customer needs and support strong customer service.
• Provide market intelligence and proposals to strengthen product competitiveness.

Job Specifications

• University degree, preferably specializing in Business, Accounting, Finance Management, or a related field.
• 2–3 years’ experience in banking or a related financial institution, with at least 1 year in a sales support role.
• Relevant professional qualification in Banking, Finance, or Marketing.
• Practical experience in the use of MS Office applications.

Desired Work Experience

Experience in the following areas is highly desirable:

• Products
• Bank operations
• Customer experience

Knowledge and Skills

• Knowledge of the local banking industry.
• Knowledge of banking products and services.
• Knowledge of banking regulations.
• Sound working knowledge and understanding of general Commercial Banking regulations and practices.

How to Apply

Interested candidates should apply through the employer’s online career portal using Requisition ID 4547 – Accounts Relationship Officer.

CLICK/TAP HERE TO APPLY: