Job Vacancy: Bank Officer – Teller

Company: KCB Bank Tanzania
Position: Bank Officer – Teller
Job Category: Entry Level
Employment Type: Full-Time
Location: Tanzania
Job Identification: 6255
Posted: 16th July 2026
Application Deadline: 30th July 2026 at 5:00 PM

Job Summary

The Bank Officer – Teller will be responsible for processing customer transactions accurately, delivering excellent customer service, promoting alternative banking channels, and ensuring effective cash management in line with KCB Bank policies and procedures.

The role requires maintaining high service standards while supporting branch performance targets and customer satisfaction objectives.

Key Responsibilities

Customer Transactions & Cash Management

Process all counter transactions accurately and efficiently according to established banking procedures.
Maintain accurate cash balances and ensure zero cash shortages or excesses at the counter.
Handle customer requests promptly and professionally.
Escalate customer issues to the Head Teller or SQC Manager when necessary.

Customer Service & Experience

Deliver excellent customer service to enhance customer satisfaction.
Ensure compliance with branch service standards, including:
- Average customer waiting time.
- Service delivery time.
- Productivity targets.
Maintain professional customer interactions and contribute to customer loyalty.

Sales & Product Promotion

Identify customer needs and recommend suitable banking products and services.
Cross-sell relevant products based on customer potential while maintaining service quality.
Introduce customers to alternative banking channels to reduce branch traffic.

Compliance & Operational Standards

Follow all relevant:
- Department policies.
- Processes.
- Standard Operating Procedures (SOPs).
- Bank instructions.
Ensure all work activities are performed in a controlled and consistent manner.
Maintain compliance with bank operational and security requirements.

Professional Conduct

Maintain regular and professional attendance.
Demonstrate punctuality and appropriate personal presentation.
Follow workplace health and safety procedures.

Qualifications & Requirements

Education Requirement:

Bachelor’s Degree from a recognized institution.

Experience Level:

Entry-level opportunity suitable for candidates seeking to build a career in banking.

Key Skills & Competencies

Applicants should possess:

Strong customer service skills.
Accuracy and attention to detail.
Cash handling and numerical skills.
Good communication and interpersonal skills.
Ability to work under pressure.
Knowledge of banking procedures and controls.
Sales and relationship-building abilities.

Application Details

Job Type: Full-Time
Location: Tanzania

Interested candidates should submit applications through the official KCB Bank Tanzania careers portal.

Application Deadline: 30th July 2026 at 5:00 PM

KCB Bank Tanzania
Building a stronger financial future.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit eoin.fa.em3.oraclecloud.com.

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