JOB VACANCY: BRANCH MANAGER – DSM

Company: NCBA Bank
Location: Dar es Salaam, Tanzania
Job Type: Full-Time
Requisition ID: 4416
Posted: 05 August 2026

Job Purpose Statement

The Branch Manager will provide effective leadership to the branch and its agencies by driving business growth, developing a high-performing team, delivering exceptional customer experience, and ensuring strong operational standards and risk management.

The role is responsible for the day-to-day management of the branch, maintaining excellent banking operations, regulatory compliance, and achieving profitability targets.

Key Responsibilities

1. Financial & Business Growth (60%)

Develop and implement strategic initiatives to increase new business and expand existing customer relationships.
Monitor branch performance, maintain accurate records, and provide regular reports to the Regional Branch Manager and relevant business units.
Manage portfolio risks in line with the bank’s risk appetite.
Collaborate with Asset Finance, Commercial Banking, Consumer Banking, Direct Sales, Bancassurance, Securities, and other departments to maximize cross-selling opportunities.
Manage borrowing and non-borrowing accounts to enhance customer loyalty, minimize losses, and drive growth.
Conduct product reviews based on market feedback and customer needs.
Perform market intelligence to identify industry trends, regulatory changes, and business opportunities.
Prepare and review the branch’s annual strategy based on market potential and geographic strengths.

2. Internal Controls & Risk Management (10%)

Ensure compliance with branch controls, security procedures, operational processes, and business continuity plans.
Maintain compliance with NCBA policies, KYC requirements, AML regulations, and operational risk standards.
Ensure timely and accurate reporting, management of cheque referrals, collection of fees, and effective cost control.
Maintain satisfactory audit ratings by addressing audit exceptions promptly.
Conduct supervisory checks and ensure compliance with branch procedures.

3. Customer Experience (10%)

Deliver exceptional customer service while achieving business targets.
Ensure adherence to turnaround time (TAT) standards and service quality expectations.
Coordinate customer feedback initiatives and resolve complaints promptly.
Maintain high branch appearance standards.
Ensure availability and reliability of banking channels including ATMs, CDMs, and other digital services.
Build strong customer relationships through proactive engagement.

4. Brand, Product & Business Proposition (10%)

Provide guidance to branch staff on business priorities, market opportunities, and competitor activities.
Ensure effective execution of marketing campaigns and promotional activities.
Monitor product performance and sales results.
Build relationships with key customers, business leaders, and community stakeholders.
Support business development activities and represent the bank at marketing, CSR, and community events.
Coordinate branding activities with Marketing and Communications teams.

5. Learning, Growth & People Management (10%)

Build and maintain a motivated, high-performing branch team.
Set performance objectives and conduct regular performance reviews.
Provide coaching, mentorship, and professional development support.
Ensure effective workforce planning and succession management.
Manage employee performance, disciplinary matters, and grievances.
Ensure staff complete required learning hours through internal training and e-learning platforms.

Job Specifications

Academic Qualifications

Bachelor’s degree in a business-related field with an Upper Second Class or minimum GPA of 3.0.
Master’s degree will be an added advantage.

Professional Qualifications

AKIB, CPA (K), CSAPs, or other relevant banking/professional certifications.
Proficiency in Microsoft Office applications and banking systems.

Experience Requirements

Minimum of 8 years’ experience in the banking industry.
Strong exposure to:
- Branch operations
- Credit management
- Business development
- Customer relationship management
At least 4 years in a management role, including:
- Branch operations leadership experience.
- Business development responsibilities.
Proven record of consistently exceeding business targets.
Strong leadership capability and excellent knowledge of banking products.

Key Competencies

Leadership & Behavioural Competencies

Driving for Results
Selling the Vision
Fostering Collaboration
Building Trust
Openness
Empowerment and Delegation
Business Savvy
Responsiveness
Coaching and Developing Others
Building Organizational Talent

Technical Competencies

Branch Operations Management
Credit Assessment and Risk Management
Business Development
Financial Performance Management
Customer Relationship Management
Regulatory Compliance
Banking Product Knowledge
Team Leadership and Performance Management

Stakeholder Management

Internal Stakeholders

Branch staff
All bank employees
Other bank departments

External Stakeholders

Central Bank
Banking associations
Other financial institutions
Customers
Service providers

Decision-Making Authority

The Branch Manager is empowered to make managerial and operational decisions, including:

Approval of transactions within authorized limits.
Credit assessment and approval at branch level.
Approval of staff leave.
Resource allocation within approved budgets.
Management of branch operational expenses.
Customer relationship and recovery initiatives within approved limits.

How to Apply

Interested candidates who meet the above requirements should submit their applications through the official NCBA Bank recruitment portal.

CLICK/TAP HERE TO APPLY:

Only shortlisted candidates will be contacted.

To apply for this job please visit career5.successfactors.eu.

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