Mwanga Hakika Bank Limited (MHB)

Company Profile:
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank, 100% owned by local Tanzanians. We are seeking enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.

Position: Branch Manager

Purpose of the Role

The Branch Manager is responsible for driving branch sales and profitability, ensuring smooth and efficient branch operations, and delivering exceptional customer service. This role includes managing and mentoring a team of banking professionals, ensuring compliance with banking regulations, and contributing to the bank’s growth through effective business development and operational management.

Key Duties and Responsibilities

1. Operational Management

Oversee day-to-day branch operations, ensuring compliance with internal systems, policies, and Bank of Tanzania (BOT) regulations.
Ensure operational efficiency and staff productivity, including loan approvals, credit lines, and other fiscal matters.
Maintain an integrated system to ensure accurate and up-to-date transaction records, including inter-bank transactions.
Handle complex operational issues and coordinate with other branches for seamless customer experiences.
Prepare periodic and statutory reports for management and the Board of Directors.

2. Business Development and Sales

Promote and drive sales of banking products and services, focusing on customer acquisition, relationship building, and growth of deposits and loans.
Identify and pursue business opportunities within the community to increase the bank’s visibility and revenue.
Monitor retail product performance and advise management on adjustments to meet objectives.
Develop and implement strategies for growing the branch’s account base and achieving sales targets.

3. Customer Service and Relationship Management

Ensure high levels of customer satisfaction by resolving complaints promptly and effectively.
Mentor and guide staff to deliver superior customer service and foster strong client relationships.
Provide advisory services to customers and staff on financial matters and banking procedures.
Authorize payments and transactions on customer accounts, ensuring compliance with internal limits.

4. Team Leadership and Development

Lead, motivate, and mentor branch staff to deliver exceptional service, sales, and operational performance.
Set performance objectives, monitor progress, and implement corrective actions for underperformance.
Foster a team-oriented environment emphasizing employee development and collaboration.

5. Financial Responsibilities

Oversee preparation and analysis of branch financial statements.
Manage branch budgets and forecasts, ensuring compliance with regulatory requirements.
Implement and monitor fiscal plans, ensuring resource allocation is within budget.

6. Compliance and Security

Ensure branch compliance with legislation, internal policies, and KYC requirements.
Maintain security and safety of branch property, equipment, and customer information.
Keep accurate records for tax authorities, regulatory agencies, and other financial stakeholders.

7. Administrative and Miscellaneous Tasks

Manage branch administrative functions, including equipment and systems maintenance.
Contribute to continuous improvement initiatives, eliminating inefficiencies and suggesting new practices.
Participate in special projects and additional duties as assigned by AGM or senior management.

8. Coaching & Mentoring

Coach and mentor the branch sales team to improve performance and meet sales targets.
Monitor and report the performance of the sales team according to agreed KPIs.

Qualifications

Bachelor’s degree in Finance, Accounting, Economics, or a related field.
Minimum of 5 years of banking experience, preferably with experience in business development, sales, or branch operations.

Knowledge, Skills, and Competencies

Strong leadership, communication, and interpersonal skills.
Excellent customer service, sales, and networking abilities.
Good understanding of banking products, operations, and financial regulations.
Ability to analyze financial data, manage budgets, and develop growth strategies.
Effective decision-making and problem-solving skills under pressure.
Strategic thinker balancing operational management with long-term goals.
Strong relationship-building skills, both internally and externally.
High integrity, professionalism, consistency, and reliability.
Ability to drive team performance and foster a customer-centric culture.

Application

Interested candidates are requested to submit their applications via Mwanga Hakika Bank | Career Page (careers-page.com).

Application Deadline: 1st February 2026

Note: Only shortlisted candidates will be contacted.

How to Apply:

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY

To apply for this job please visit www.careers-page.com.

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