Client Relationship Officer Intern at ESAMI – September 2026

Job Details

Job Title: Client Relationship Officer Intern
Organization: Eastern and Southern African Management Institute (ESAMI)
Office: ESAMI Dar es Salaam Office, Tanzania
Job Location: Dar es Salaam, Tanzania
Job Category: Administration
Job Type: Full-Time
Posted: 17 September 2026
Application Deadline: 25 September 2026

About ESAMI

The Eastern and Southern African Management Institute (ESAMI) is a leading provider of management training, research, and consultancy services. The Institute has a footprint across 52 countries in Africa, with its service outreach also extending to New Delhi, the UAE, Istanbul, Kuala Lumpur, and Singapore.

ESAMI is focused on re-imagining and redefining the future workforce through management education, training, research, and consultancy services.

Job Overview

The Client Relationship Officer Intern will provide administrative, programme coordination, and client support services to facilitate the smooth and efficient operation of ESAMI programmes.

The Intern will contribute to effective service delivery, positive client experiences, and productive relationships with participants, students, consultants, and other stakeholders.

Duties and Responsibilities

1. Client Support and Engagement

• Serve as the point of contact for programme participants, students, and clients by responding to enquiries and providing accurate information about ESAMI programmes and services.
• Manage client registration processes, including processing applications, confirmations, and necessary follow-ups.
• Maintain high levels of client satisfaction by addressing client needs and concerns promptly and professionally.
• Coordinate programme logistics, including classes, workshops, and related events.
• Prepare and distribute programme materials, including timetables and other relevant documentation.
• Collect, analyze, and respond to participant feedback to support continuous improvement in programme quality and service delivery.
• Conduct regular follow-ups with clients to assess their satisfaction and identify opportunities for upselling or cross-selling.
• Organize and participate in client events, webinars, and other engagement activities.

2. Coordination of ESAMI Programmes

• Support all applicants to ESAMI programmes, including issuing admission letters to those attending executive training programmes.
• Receive, collate, and submit MBA applications to the ESAMI Business School.
• Distribute class and examination timetables, academic results, and other relevant information to participants and students.
• Provide administrative and logistical support to consultants, lecturers, participants, and students at programme venues.
• Maintain an accurate and up-to-date database of participants and students enrolled in ESAMI programmes.
• Prepare and submit participant lists for certificate processing.
• Compile adjunct lecturers’ teaching materials and supporting documentation and submit them for payment processing.
• Support the administration and invigilation of examinations.
• Ensure the secure custody of examination papers and answer scripts and facilitate their timely dispatch to ESAMI Headquarters.
• Coordinate with the Business School on thesis defence schedules and related arrangements.
• Manage the office library and maintain an accurate inventory of library books and other learning materials.

3. Office and Administrative Support

• Plan and schedule meetings with clients as directed by the Country Manager and prepare accurate meeting minutes.
• Make travel arrangements and coordinate venue and hotel bookings for programmes and other official activities.
• Support the Country Manager in organizing marketing and client engagement events.
• Gather and provide relevant market intelligence and client feedback to the Country Manager.
• Maintain the office asset register and ensure that office assets and equipment are properly recorded.
• Monitor and supervise service providers to ensure that offices are maintained to the required standards.
• Organize and schedule appointments, meetings, and events, including coordinating calendars and making necessary arrangements.
• Develop and maintain effective electronic and physical filing systems to facilitate secure storage and timely retrieval of information.
• Support the management of office supplies, stationery, and inventory required for programme and office activities.
• Perform any other duties assigned by the Country Manager.

Qualifications and Experience

• Bachelor’s degree in:
  • Business Administration
  • Business Management
  • Public Relations
  • Customer Service
  • Any other related field
• Only candidates with First Class and Upper Second Class degrees will be considered.
• At least six months of relevant experience in client services, programme coordination, or administrative support.
• Proficiency in Microsoft Office applications and office management systems.

Competencies and Skills

• Strong communication and interpersonal skills.
• Attention to detail.
• Problem-solving skills.
• Strong planning, organization, and coordination skills.
• Ability to multitask and manage competing priorities.
• Professionalism and customer-service orientation.
• Ability to work independently and as part of a team.
• Proven experience in customer service.

Application Requirements

Interested candidates should submit:

1. A current CV or résumé.
2. A cover letter outlining their interest in the position and explaining how they meet the qualifications.
3. Copies of academic certificates and transcripts.
4. Copies of other relevant testimonials.

How to Apply

Applications should be submitted by email to:

Email: jobs@esami-africa.org

Only applications received through the above email address will be considered.

Closing Date: Saturday, 25 September 2026

Email subject: Client Relationship Officer Intern at ESAMI Dar es Salaam Office September 2026