Credit Control Manager – Cartrack Tanzania Limited

Company: Cartrack Tanzania Limited
Position: Credit Control Manager
Location: Dar es Salaam, Tanzania
Employment Type: Full-time
Industry: IT Services
Experience Required: 2–3 years (Collection Team Leader/Supervisor/Manager)
Posted Date: 21 July 2026

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About Cartrack

Cartrack is a leading global provider of vehicle telematics and fleet management solutions, operating in 23 countries across five continents. The company is committed to delivering service-centric solutions through proprietary in-house technology, providing intelligent fleet management, actionable business insights, and enhanced vehicle security for businesses and individual vehicle owners.

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Job Summary

Cartrack Tanzania is seeking a Credit Control Manager to lead and oversee the company’s credit control and debt collection operations. The successful candidate will be responsible for managing the credit control team, improving collections, reducing overdue accounts, minimizing bad debt, and ensuring compliance with company policies and relevant regulations.

The role requires strong leadership, analytical skills, excellent reporting abilities, and experience in managing customer payment disputes while maintaining positive client relationships.

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Key Responsibilities

Team Leadership & Performance Management

• Lead, train, coach, and motivate the Credit Control team to achieve high performance.
• Establish Key Performance Indicators (KPIs) and performance metrics.
• Set collection targets and monitor team performance against agreed objectives.
• Ensure team members adhere to company policies, work ethics, and professional standards.
• Take appropriate disciplinary action where necessary.

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Credit Control & Collections

• Ensure timely collection of outstanding customer payments.
• Manage both current and overdue customer accounts.
• Develop and implement effective debt collection strategies.
• Reduce overdue receivables and minimize bad debt exposure.
• Analyze accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Negotiate payment plans and settlement agreements with customers when appropriate.
• Escalate unresolved debt recovery cases, including legal action or engagement of collection agencies where necessary.

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Client Relationship Management

• Handle complex customer payment disputes professionally.
• Work closely with:
  • Account Managers
  • Customer Service Teams
  • Sales Teams
• Ensure customer concerns are resolved while protecting the company’s financial interests.

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Policy Development & Compliance

• Develop and implement credit assessment policies.
• Establish payment terms and collection procedures.
• Ensure all collection activities comply with:
  • Company policies
  • Applicable laws
  • Regulatory requirements

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Reporting & Analysis

• Prepare regular management reports covering:
  • Collection performance
  • Outstanding balances
  • Bad debts
  • Aging reports
  • Collection trends
• Provide recommendations for improving collection efficiency and reducing credit risk.

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Training & Continuous Improvement

• Train the credit control team on:
  • Collection best practices
  • Negotiation techniques
  • Credit management systems and tools
• Promote continuous improvement within the department.

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Qualifications

Applicants should possess:

• Bachelor’s Degree in one of the following:
  • Finance
  • Accounting
  • Risk Management
  • Economics
  • Business Administration
  • Or another related field

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Experience

• 2–3 years of experience as a:
  • Collection Team Leader
  • Credit Control Supervisor
  • Credit Control Manager
  • Or in a similar leadership role.

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Required Skills

• Strong leadership and people management skills.
• Advanced Microsoft Excel skills.
• Excellent reporting and analytical abilities.
• Strong communication and negotiation skills.
• Knowledge of credit management principles.
• Experience managing accounts receivable and debt recovery processes.
• Ability to resolve customer disputes professionally.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work collaboratively with cross-functional teams.
• Sound understanding of credit policies, compliance requirements, and risk management.

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Key Competencies

• Credit Control
• Debt Collection
• Accounts Receivable Management
• Financial Reporting
• Microsoft Excel
• Leadership & Team Management
• Performance Management
• Negotiation Skills
• Customer Relationship Management
• Credit Risk Management
• Problem Solving
• Compliance & Governance
• Analytical Thinking
• Communication Skills
• Decision Making

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