Customer Experience Manager at Karimjee Group – September 2026

Job Details

Position: Customer Experience Manager
Company: Karimjee Group
Location: Dar es Salaam, Sokoine Drive
Experience Required: 10+ Years
Application Deadline: 25 September 2026 at 5:00 PM

Qualifications

• Bachelor’s Degree in Business, Marketing, Information Systems, Statistics or a related discipline.
• Postgraduate qualification is an added advantage.
• Experience in customer value management spanning:
  • Segmentation.
  • Retention.
  • Cross-selling.
  • Lifetime-value measurement.
• Experience in journey mapping, voice-of-customer research and service design across multiple channels.
• At least one end-to-end CRM or customer-data-platform implementation delivered to production.
• Vendor management experience.
• Working knowledge of data protection.
• Proven ability to translate customer insights into adopted product decisions.
• Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.

Experience

• 10+ years of experience in customer experience, customer operations or CRM leadership.
• Experience should include ownership of a Group-level or multi-brand programme.

How to Apply

Interested and qualified candidates should submit their applications to:

Email: recruitment@karimjee.com

Application Deadline: 25 September 2026 at 5:00 PM