Website SenjaroPay
SenjaroPay
JOB VACANCY: Customer & Merchant Experience Lead
About SenjaroPay
SenjaroPay is a dynamic fintech provider based in Dar es Salaam, Tanzania, dedicated to simplifying digital transactions across the country. We focus on building robust, scalable, and secure payment infrastructure that empowers businesses and individuals to thrive in a digital-first economy. At SenjaroPay, we don’t just process payments — we build the bridges that connect commerce with technology.
Senjaro Pay is a rapidly growing fintech platform , designed to provide seamless, secure, and modern digital payment solutions across Africa. Built to support both personal and business needs, the platform acts as a unified payment gateway that allows merchants to accept multiple payment methods through a single integration. This includes local mobile money networks (such as M-Pesa, Airtel Money, and Halopesa), traditional credit and debit cards (Visa, MasterCard), bank transfers, and global digital wallets like Apple Pay and Google Pay.
The platform stands out for its emphasis on accessibility and developer-friendly infrastructure, offering simple REST APIs and instant payment links that allow businesses to set up online checkouts in minutes. To elevate the merchant experience, Senjaro Pay features a high-uptime architecture with bank-grade PCI DSS security and a unique built-in AI module (“Senjaro AI”) that actively detects fraud, flags unusual activity, and predicts peak transaction trends. Beyond payment processing, the parent company, Senjaro Group Limited, ties its commercial success directly to social impact by pledging 10% of its transaction fees to support local education, youth entrepreneurship, and community development programs across the continent.
Customer & Merchant Experience Lead Job Vacancy – Senjaro Pay
Senjaro Pay is hiring a qualified Customer & Merchant Experience Lead to join their team in Dar es Salaam.
Qualifications & Requirements
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Experience: 2+ years in Customer Success, CX, or Account Management.
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Core Competencies: Strong problem-solving & relationship skills.
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Support & Onboarding: Experience in onboarding & customer support.
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Customer Experience: Ability to improve customer experience.
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Communication: Excellent communication & stakeholder management.
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Industry Experience: Fintech, banking, or tech experience is a plus.
Job Details
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Location: Dar es Salaam
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Application Deadline: August 14, 2026
How to Apply
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Apply now by using the application link provided below:-
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Phone / Contact: +255 799 918 002
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Website / Social Handles: @senjaropay.com
To apply for this job please visit forms.gle.
