Direct Sales Agent (Geita Branch)

Company: Standard Bank Group
Location: Geita Branch, Tanzania
Employment Type: Full-time
Job Category: Banking & Sales

Job Purpose

The Direct Sales Agent (DSA) is responsible for driving customer acquisition, increasing revenue, and expanding the bank’s customer base through direct sales activities.

The role involves promoting banking products and services, building customer relationships, generating leads, and achieving assigned sales targets while ensuring compliance with customer onboarding and regulatory requirements.

Key Responsibilities

Customer Acquisition & Sales

Identify and acquire new customers through:
- Field visits
- Customer referrals
- Networking activities.
Promote and sell banking products, including:
- Bank accounts
- Loans
- Deposits
- Insurance products
- Cards and other financial services.
Conduct product presentations and explain product benefits to customers.
Address customer questions and provide appropriate solutions.
Achieve daily, weekly, and monthly sales targets.

Customer Relationship Management

Build and maintain strong customer relationships.
Follow up leads and convert prospects into customers.
Identify customer needs and recommend suitable banking products.
Support customer retention and cross-selling opportunities.
Provide feedback on:
- Customer needs
- Market trends
- Competitor activities.

Account Opening & Compliance

Assist customers in completing account opening forms.
Ensure all customer documentation complies with:
- KYC requirements
- Regulatory standards.
Conduct customer needs analysis before providing product advice.
Maintain accurate customer information and records.

Business Development Activities

Conduct planned cold calling to identify potential customers.
Identify high-value prospects and business opportunities.
Increase market share through proactive sales activities.
Market Personal Banking products to prospective customers.
Follow up on sales activities to ensure customer satisfaction.

Branch & Customer Support

Represent the bank professionally during customer interactions.
Respond to customer, credit, and branch-related enquiries.
Ensure compliance with service level agreements (SLAs).
Successfully hand over customer relationships to:
- Personal Bankers
- Branch Managers
- Business Development Managers.

Required Qualifications

Education

Bachelor’s Degree in:

Business Administration
Accounting
Finance
Related fields.

Required Competencies

Behavioural Competencies

Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Generating Ideas
Interacting with People
Producing Output
Seizing Opportunities
Team Working
Thinking Positively
Understanding People
Upholding Standards

Technical Competencies

Active Listening
Customer Relationship Management
Handling Difficult Calls
Query Resolution
Telephone Customer Handling
Verbal Communication Skills

Ideal Candidate Profile

The ideal candidate should have:

Strong sales and customer service skills.
Ability to build relationships with customers.
Confidence in approaching and engaging new clients.
Ability to work towards sales targets.
Good communication and negotiation skills.
Understanding of banking products and customer needs.

How to Apply

Interested candidates should submit their applications through the official Standard Bank careers portal:

CLICK HERE TO APPLY

To apply for this job please visit www.standardbank.com.

Spread the love