Director of Business and Personalized Banking Job Vacancy at Coop Bank Tanzania – November 2026

Job Title: Director of Business and Personalized Banking
Employer: Cooperative Bank Tanzania Plc (Coop Bank)
Location: Dar es Salaam, Tanzania
Job Category: Banking and Finance / Business Management
Job Type: Full-Time
Job Level: Executive / Senior Management
Reports To: Chief Executive Officer
Application Deadline: 20 November 2026
Deadline Time: 5:00 PM

About Coop Bank Tanzania

Cooperative Bank Tanzania Plc (Coop Bank) officially commenced operations on 1 October 2024, following a nationwide cooperative movement aimed at mobilising capital and the strategic merger of Kilimanjaro Cooperative Bank and Tandahimba Community Bank.

The bank is committed to transforming Tanzania’s financial landscape by enhancing financial inclusion and providing access to banking services for cooperatives, farmers and unbanked populations. It also aims to leverage technology and innovation to improve service outreach and operational efficiency.

Coop Bank Tanzania was formally launched in April 2025 and operates with a strong commitment to commercial principles while prioritising the needs of its cooperative members and the broader community.

In line with its growth strategy, Coop Bank Tanzania invites applications from suitably qualified and experienced professionals to strengthen its senior management team through the recruitment of seven (7) executive positions.

The advertised positions are:

1. Director of Legal Services and Company Secretary

2. Director of Internal Audit

3. Director of Technology and Operations

4. Director of Human Resource and Administration

5. Director of Business and Personalized Banking

6. Director of Cooperative Banking

7. Director of Credit

All seven executive positions will report directly to the Chief Executive Officer.

The selection process will be highly competitive, and appointments will be subject to a rigorous independent selection process, including fit and proper checks.

Position: Director of Business and Personalized Banking

1. Role Purpose

The Director of Business and Personalized Banking will provide strategic, business and operational leadership for the Bank’s Business and Personalized Banking portfolio.

The position aims to drive sustainable growth, profitability and market competitiveness through deposit mobilisation, quality lending, corporate and government relationships, digital banking, alternative distribution channels and an effective branch network.

2. Key Responsibilities

The successful candidate will be responsible for:

1. Develop and execute business strategies that drive deposit growth, quality lending, transaction volumes, fee income and overall profitability.

2. Lead business, corporate and government banking operations, including the management of strategic institutional relationships.

3. Drive personalised and digital banking initiatives, customer acquisition and adoption of digital financial solutions.

4. Expand agency banking, merchant banking and other alternative distribution channels.

5. Provide strategic oversight of the branch network, service quality and customer experience.

6. Lead product innovation, strategic partnerships, portfolio performance and compliance with regulatory and internal requirements.

3. Qualifications and Experience

Applicants must meet the following requirements:

• Bachelor’s degree in Banking, Finance, Economics, Business Administration, Accounting, Marketing, Information Technology, Management or a related discipline.

• A Master’s degree or Master of Business Administration (MBA) is highly desirable.

• Relevant professional qualifications will be an added advantage.

• Minimum of ten (10) years of relevant working experience.

• At least five (5) years of experience in senior management or strategic leadership, preferably within a regulated financial institution.

• Strong experience in business or institutional banking, deposit mobilisation, corporate or government banking, digital and alternative banking channels, and branch operations.

4. Key Competencies

The ideal candidate should demonstrate:

• Strategic leadership capabilities.

• Strong commercial acumen.

• Business development and growth management skills.

• Knowledge of digital banking and financial technology.

• Strong customer-centricity and relationship management skills.

• Financial performance management capabilities.

• Innovation and strategic thinking.

• Excellent stakeholder management skills.

How to Apply

Interested and suitably qualified candidates should submit their application packages in PDF format through the designated Ernst & Young (EY) email address.

Applications must be addressed to:

The Managing Director
Coop Bank Tanzania Plc

Applications should be submitted exclusively through:

Email: info.tanzania@tz.ey.com

Required Application Documents

Applicants must submit the following documents:

(a) Application Letter

An application letter not exceeding three (3) pages, clearly demonstrating how the applicant meets the requirements of the advertised position.

(b) Academic Documents

Copies of university degree certificates and academic transcripts.

Applicants with qualifications from foreign universities must attach a Tanzania Commission for Universities (TCU) letter of recognition for their degrees.

(c) Identification Document

A copy of an identification document, such as:

• National Identification Card (NIDA).

• Driving Licence.

(d) Contact Information

Applicants must provide their contact address, including telephone number(s) and email address(es).

(e) Professional Referees

Names and full contact details of three (3) professional referees.

Application Email Details

Important Application Information

• All application documents must be submitted in PDF format.

• Applications must be addressed to the Managing Director, Coop Bank Tanzania.

• Applications must be submitted exclusively through the designated Ernst & Young email address.

• Only shortlisted candidates will be contacted.

• Coop Bank Tanzania is an equal opportunity employer and promotes gender equality.

• The appointment process will include independent selection and fit and proper checks.