Job Vacancy at Four Seasons Serengeti: Director of Housekeeping – October 2026

Job Title: Director of Housekeeping
Employer: Four Seasons Hotels and Resorts
Location: Four Seasons Safari Lodge Serengeti, Central Serengeti, Tanzania
Job Type: Full-Time
Experience Required: 7–10 years of progressive experience in luxury hotel housekeeping, including 3–5 years in a senior housekeeping leadership role
Application Deadline: Not specified in the provided announcement

About Four Seasons

Four Seasons Hotels and Resorts is a luxury hospitality company committed to delivering exceptional guest experiences through personalized service, genuine hospitality, and a strong employee-focused culture.

The company emphasizes teamwork, professional development, mutual respect, and creating memorable experiences for guests, residents, and partners around the world.

About Four Seasons Safari Lodge Serengeti

Located in the heart of Central Serengeti, Four Seasons Safari Lodge Serengeti offers guests an immersive wildlife experience in one of Tanzania’s most celebrated wildlife destinations.

The lodge is situated near an animal watering hole and features elevated platforms and walkways overlooking the surrounding landscape. It opened under the Four Seasons Hotels and Resorts brand in December 2012.

The property has 77 rooms, including 12 suites and five villas, three food and beverage venues, a Discovery Centre, Kijana Kids Club, a spa with six treatment pavilions, a fitness centre, and a dedicated team providing memorable safari experiences.

Job Purpose

The Director of Housekeeping will lead the housekeeping department, ensuring exceptional cleanliness, presentation, operational efficiency, and personalized guest service across the lodge.

The position combines departmental leadership, customer service excellence, employee development, financial management, and quality assurance within a luxury safari hospitality environment.

The successful candidate will ensure that housekeeping operations consistently meet Four Seasons standards while addressing the unique operational challenges of a remote, wildlife-rich environment.

Key Responsibilities

1. Housekeeping Operations and Quality Control

• Oversee daily operations covering guest rooms, suites, villas, public areas, laundry, linen, and uniforms.
• Ensure all rooms are cleaned, inspected, and prepared according to Four Seasons standards and guest arrival schedules.
• Maintain accurate room status updates and coordinate closely with the Front Office.
• Conduct daily inspections focusing on cleanliness, room condition, presentation, and functionality.
• Ensure timely turndown service, particularly when guests are away on game drives or participating in other activities.
• Establish accountability for room assignments, inspections, and service delivery.
• Review and improve departmental service procedures to ensure consistent execution.
• Maintain the condition and availability of housekeeping equipment and supplies.

2. Environmental Management and Guest Safety

• Develop effective cleaning and preventive maintenance routines suitable for the Serengeti’s dusty and wildlife-rich environment.
• Proactively manage dust, insects, and other environmental challenges without compromising guest comfort.
• Coordinate with Engineering and approved pest-control providers to implement effective preventive measures.
• Ensure rooms are thoroughly checked for insects, cleanliness, and comfort before guest arrivals and turndown service.
• Monitor outdoor furniture, terraces, balconies, and guest-facing areas exposed to the natural environment.
• Ensure cleaning practices comply with wildlife protection and environmental requirements.
• Maintain housekeeping procedures for areas where wildlife may be present.
• Promote employee safety through appropriate training, protective equipment, and compliance with wildlife safety protocols.

3. Leadership and Team Development

• Lead the housekeeping team through visible, hands-on, and supportive leadership.
• Conduct daily briefings covering guest priorities, operational challenges, service expectations, and relevant guest preferences.
• Set clear performance expectations and hold team members accountable for their responsibilities.
• Coach and mentor supervisors and managers through regular feedback and professional development.
• Ensure employees receive consistent training on Four Seasons standards and guest service excellence.
• Promote a workplace culture built on trust, respect, integrity, and teamwork.
• Address employee performance and conduct concerns promptly and fairly.
• Recognize employees who demonstrate exceptional service.
• Develop succession plans and identify potential future leaders within the department.
• Conduct performance evaluations and on-the-job training, including benchmark standard testing.

4. Guest Experience and Service Excellence

• Ensure consistent implementation of the lodge’s service excellence routines and checklists.
• Promote anticipatory, intuitive, and personalized guest service.
• Ensure guest service recovery cases, referred to in the announcement as “glitched guests,” are handled promptly and professionally.
• Maintain timely communication with affected guests and ensure appropriate resolutions in line with luxury service standards.
• Work closely with the Rooms Division and other departments to deliver seamless, personalized guest experiences.
• Support initiatives that improve guest satisfaction, recognition, room cleanliness, and personalization.

5. Laundry and Linen Management

• Oversee efficient laundry operations supporting guest rooms, Food and Beverage, the spa, and employee uniforms.
• Maintain high standards of linen cleanliness, quality, and presentation.
• Monitor linen stock levels, replacement requirements, and inventory controls.
• Ensure guest laundry is handled carefully and delivered on time, taking individual guest preferences into account.
• Coordinate with Engineering to maintain laundry equipment in good working condition.
• Implement sustainable laundry practices that reduce water, energy, and chemical consumption.

6. Budgeting and Financial Management

• Develop and manage departmental budgets, forecasts, and financial reports.
• Monitor expenses and operational performance, making adjustments in response to business trends.
• Maintain effective controls over cleaning supplies, guest amenities, linen, uniforms, and equipment.
• Establish appropriate inventory management systems to minimize wastage, damage, and unnecessary expenditure.
• Plan purchasing and stock levels carefully, considering the lodge’s remote location and supply lead times.
• Monitor departmental financial performance and implement corrective measures when necessary.
• Identify cost-saving opportunities without compromising guest experience, quality standards, or employee safety.

7. Coordination and Continuous Improvement

• Attend corporate calls and ensure new initiatives are implemented efficiently and effectively.
• Maintain strong working relationships with the Rooms Division and other departments.
• Improve coordination to support consistent service delivery and operational efficiency.
• Monitor housekeeping performance and identify opportunities for continuous improvement.

Performance Indicators

The Director of Housekeeping will be expected to contribute to improvements in the following areas:

• Guest Experience Satisfaction (GES) scores and guest feedback across relevant platforms, including direct feedback, Qualtrics, and TripAdvisor.
• Guest recognition, room cleanliness, personalization, and scores for elite and high-return guests on the Qualtrics platform.
• Overall guest experience scores on Qualtrics.
• Departmental Employee Experience Satisfaction (EES) scores.
• Leading Quality Assurance (LQA) scores.
• Overall team performance and on-the-job performance.
• Energy consumption and sustainability performance.

Required Skills and Experience

Candidates should possess the following qualifications and competencies:

• 7–10 years of progressive experience in luxury hotel housekeeping.
• 3–5 years in a senior housekeeping leadership role.
• Experience in luxury resorts, safari lodges, or remote hospitality operations is highly desirable.
• Strong knowledge of housekeeping standards, hygiene practices, laundry operations, and quality assurance.
• Proven ability to manage, motivate, and develop multicultural teams.
• Strong financial management, budgeting, and inventory control skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to work effectively in a remote environment with demanding operational requirements.

How to Apply

Interested and qualified candidates should submit their applications through the official Four Seasons Hotels and Resorts recruitment portal.

Application Deadline: Not specified in the provided announcement. Applicants are encouraged to consult the official recruitment page for the current status of the vacancy.

CLICK HERE TO APPLY