Front Desk Manager at Johari Rotana – September 2026

Johari Rotana

Job Title: Front Desk Manager

Job Type: Full-Time
Location: Dar es Salaam, Tanzania
Application Deadline: Not specified in the vacancy information provided.

Job Description

Johari Rotana is seeking a passionate and dynamic guest-focused Front Office professional who takes pride in delivering extraordinary levels of customer service and providing creative solutions to guests.

As a Front Desk Manager, you will be responsible for the operations of the Front Office, with a primary focus on the overall operation of the Reception department. You will also ensure that end-of-day procedures and subsequent reports are completed accurately and efficiently.

Key Responsibilities

• Actively elicit guest feedback and preferences regarding hotel services and ensure appropriate action is initiated to maximize guest satisfaction.
• Ensure maximum room revenue through up-selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability during high-occupancy periods.
• Actively participate in promoting and selling the company’s loyalty programme, Food & Beverage events, in-house facilities, and hotel/company partners.
• Ensure that all accounting and auditing practices comply with company policies and government requirements.
• Check audits and registration cards before forwarding them to the Accounts department.
• Lead and coach the Front Office team towards achieving the highest level of exceptional guest service and colleague satisfaction through the application of corporate and property standards and policies.

Qualifications and Experience

The ideal candidate should have:

• A degree in Hospitality or a related field.
• Previous experience working in the Front Office Department within a hotel.
• Fluency in both written and spoken English.
• Immaculate personal presentation.
• Strong problem-solving abilities.
• Computer literacy.
• Knowledge of Opera hotel management software will be highly regarded.

Knowledge and Competencies

The ideal candidate should demonstrate knowledge and ability in the following areas:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Additional Requirements

The successful candidate should:

• Be well versed in upselling and revenue-maximization techniques.
• Have a strong service-oriented approach and a passion for exceeding guest expectations.
• Demonstrate a positive, proactive, flexible, and approachable attitude.
• Be able to work effectively under pressure in a fast-paced environment.
• Demonstrate strong leadership abilities.
• Be comfortable working with a multicultural team and diverse guests.

How to Apply

Interested and qualified candidates should submit their applications through the official Johari Rotana careers portal:

CLICK/TAP HERE TO APPLY: