FTTX Insight & Reporting Engineer at Vodacom – September 2026

Employer: Vodacom Tanzania
Position: FTTX Insight & Reporting Engineer
Job Type: Full-Time
Industry: Telecommunications
Location: Tanzania
Posted: September 14, 2026

About Vodafone

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers opportunities to help you belong and make a real impact.

Job Description

Role Purpose

The FTTX Insight & Reporting Engineer delivers end-to-end service assurance analytics, performance monitoring, customer experience reporting and operational insights across Vodacom Tanzania’s FTTX ecosystem.

The role covers ONT, OLT, GPON, CPE, BNG and customer experience systems, with a focus on turning network and service data into actionable insights.

Key Accountabilities and Decision Ownership

1. FTTX Service Performance Monitoring & Assurance

• Monitor ONTs, OLTs, BNGs, GPON networks and customer service platforms using OSS, NMS and analytics tools.
• Track service and customer experience KPIs.
• Identify, correlate and escalate service-impacting events and performance degradation.

2. Reporting & Insight Generation

• Produce daily, weekly, monthly and executive FTTX performance reports.
• Develop dashboards and scorecards for operational and management visibility.
• Conduct trend analysis and provide recommendations to improve service and operational efficiency.

3. Root Cause Analysis & Service Investigations

• Investigate recurring customer issues, service degradation, congestion and major incidents.
• Correlate information across OLT, ONT, CPE, BNG, AAA, CRM, OSS and NMS platforms.
• Provide root-cause findings and corrective-action recommendations.

4. Capacity Planning & Optimisation Support

• Analyse capacity utilisation across FTTX network domains.
• Identify service bottlenecks and performance constraints affecting customer experience.
• Support engineering teams with performance analytics and optimisation recommendations.

5. Data Management & Reporting Automation

• Develop automated reports and dashboards using business intelligence and analytics platforms.
• Ensure the integrity, accuracy and consistency of operational performance data.

6. Cross-Team Collaboration & Governance

• Collaborate with CSOC, Access Network, IP Core, Customer Care, IT and Engineering teams.
• Support governance forums with service performance insights, risks, actions and recommendations.
• Participate in RCA and performance reviews, service improvement initiatives and management reporting.

Technical Competencies, Skills & Knowledge

Technical Knowledge

• Strong understanding of FTTX and GPON architectures, including:
  • ONTs
  • OLTs
  • Optical distribution networks
  • Customer premises equipment
  • BNG
  • AAA
  • Subscriber management systems
  • OSS/NMS platforms
  • Service assurance systems
  • Performance management tools

Technical & Analytical Skills

• Proven capability in KPI management, performance reporting and service assurance analytics.
• Strong skills in trend analysis and customer experience monitoring.
• Ability to troubleshoot service and network performance issues.
• Ability to convert large datasets into actionable insights.

Tools & Reporting

• Proficiency in Power BI, Tableau, SQL, Excel or equivalent analytics tools.
• Knowledge of Python is an added advantage.

Behavioural Skills

• Excellent analytical thinking and problem-solving skills.
• Strong communication and presentation skills.
• Stakeholder engagement and management skills.
• Ability to work effectively in teams and across functions.
• Ability to collaborate at both operational and management levels.

Qualifications and Experience

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Data Science, or a related field.
• Professional certifications in Data Analytics, Power BI, SQL, Telecommunications, Networking, Service Assurance or Business Intelligence are advantageous.
• Minimum of 3 years’ experience in telecommunications service assurance, network performance management, broadband operations, customer experience analytics or reporting functions.
• Experience supporting FTTX, GPON, broadband or IP service environments is highly desirable.

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly?

At Vodafone, we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who We Are

We are a leading international telecommunications company, serving millions of customers.

At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet while helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation and making Vodafone a place where everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, such as extended time or breaks between online assessments, please refer to Vodafone’s accessibility guidance.

Together we can.

How to Apply

To apply for the FTTX Insight & Reporting Engineer position at Vodacom Tanzania, submit your application through the employer’s official Vodafone careers portal.

CLICK HERE TO APPLY