Guest Relations Manager Job Vacancy at Beach & Safari Holidays – November 2026

Position: Guest Relations Manager
Company: Beach & Safari Holidays
Location: Zanzibar, Tanzania
Job Category: Hotels & Guest Experience
Job Type: Not specified

About Beach & Safari Holidays

Beach & Safari Holidays is seeking an approachable, organised, and proactive Guest Relations Manager to join its team in Zanzibar.

The successful candidate will lead the Guest Relations Officers and ensure guests feel welcomed, heard, and well cared for throughout their stay.

Reporting to the Guest Experience Manager, the role combines daily guest engagement, team leadership, complaint resolution, and service improvement.

Key Responsibilities

• Personally welcome VIPs, returning guests, and special groups, ensuring their preferences and requests receive individual attention.

• Maintain a strong presence in guest areas, proactively gather feedback, and ensure guest requests are handled promptly and accurately.

• Lead, motivate, and manage Guest Relations Officers by organising schedules, monitoring performance, and recognising excellent service.

• Coach the team in complaint handling, personalised guest interaction, appropriate upselling, and service recovery.

• Handle complex complaints professionally, coordinate solutions, and follow up with guests to ensure their concerns are resolved.

• Maintain guest profiles and coordinate thoughtful arrangements for birthdays, anniversaries, honeymoons, and other special occasions.

• Work closely with Front Office, Housekeeping, Food and Beverage (F&B), and Excursions teams to coordinate guest needs and improve service across departments.

• Prepare weekly reports on guest feedback, complaints, and VIP services.

• Identify recurring issues and recommend preventive actions to the Guest Experience Manager.

• Ensure guest interactions, requests, and resolutions are accurately documented in the Property Management System (PMS) or Customer Relationship Management (CRM) system.

Qualifications and Requirements

• Experience in hotel guest relations, front office, or guest services, with previous responsibility for leading a team.

• Strong interpersonal skills and a calm, confident approach to resolving complaints.

• Clear English communication skills and the ability to connect with guests from different backgrounds.

• Additional language skills will be an advantage.

• Excellent organisational skills and the ability to manage guest priorities while supporting the team.

• Familiarity with hotel PMS or CRM systems and accurate guest record keeping.

• A practical, caring approach, attention to detail, and the initiative to anticipate guest needs.

Why Join Beach & Safari Holidays?

The successful candidate will lead a team that plays an important role in guests’ holiday experiences.

Working closely with different hotel departments, the Guest Relations Manager will help turn guest feedback into practical improvements and build lasting relationships with guests.

How to Apply

Interested candidates should submit their CV and a short motivation statement through the email address below:

Email: careers@beachsafari.com

Application Subject: Guest Relations Manager

Work Location: Zanzibar, Tanzania