KYC Contract Support Job Vacancy at Airtel, Dar es Salaam – January 2026

Job Description

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation and an entrepreneurial spirit drive us. If you like “ordinary,” then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of the communities we serve. We roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team—along with a brilliant opportunity to build a career in your field of expertise across Airtel’s operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and is fully committed to diversity and inclusion in the workplace.

Role Purpose

To ensure that Airtel maintains valid, compliant, and well-documented contracts with all corporate customers, while supporting efficient customer onboarding, service activation, and contract lifecycle management.

Key Responsibilities

1. Contract Validity and Renewal Management

• Work closely with Key Account Managers to ensure proactive initiation of contract renewals at least 90 days before expiry.
• Track the contract renewal process from initiation through execution to final archival.
• Ensure Airtel always maintains valid and enforceable contracts with all corporate customers.

2. Contract Archiving and Database Management

• Maintain a searchable Contract Master Database containing all customer contracts.
• Record all variable contract information for each customer, including details that differ across contracts.
• Ensure both electronic and physical contract files contain complete and valid documentation, including:
  • Know Your Customer (KYC) documents
  • Authorization documents
  • Customer contract terms
  • Valid business registration documents
• Ensure the Contract Master Database is fully populated, indexed, and hyperlinked to allow easy retrieval of both electronic and physical records.

3. Customer Onboarding and Service Activation

• Coordinate with relevant stakeholders to ensure all new contracts are signed and completed within seven (7) working days.
• Scan, archive, and properly index all new contracts in both electronic and physical formats.
• Maintain accurate contract records within the Contract Master Database (Excel-based with hyperlinks).
• Collaborate with the provisioning team to ensure activated accounts strictly match contractual specifications.

Qualifications and Experience

Educational Qualifications

• Bachelor’s degree in Information Technology or a related field.

Relevant Experience

• Minimum of one (1) year experience in KYC or contract administration.
• Hands-on computer skills, including:
  • Microsoft Office (Excel, Word, Outlook)
  • Basic scripting skills (added advantage).

Skills and Competencies

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Highly organized, persistent, and methodical
• Strong teamwork and collaboration skills
• Self-starter with the ability to work independently

Equal Opportunity Statement

Airtel Africa is an equal opportunity employer. All employment decisions are based on merit, qualifications, and business needs, without discrimination. We are committed to fostering a diverse and inclusive workplace.