Loan Officers Supervisor Job Vacancy at World Vision , Arusha January 2026

About the Organization

With over 75 years of experience, our organization is dedicated to helping the most vulnerable children overcome poverty and experience fullness of life. Inspired by our Christian faith, we work with children of all backgrounds, even in the most dangerous places.

Join our 33,000+ staff working in nearly 100 countries and be part of transforming vulnerable children’s life stories.

Job Title

Loan Officers Supervisor

Role Summary

The Loan Officers Supervisor is responsible for overseeing and coordinating the daily activities of Loan Officers to ensure strong portfolio performance, high-quality client engagement, and strict adherence to credit policies and procedures. The role focuses on supervision, performance management, loan quality assurance, and operational reporting.

Key Responsibilities

Supervision and Performance Management

• Supervise and monitor the day-to-day activities of Loan Officers.
• Ensure Loan Officers meet or exceed agreed performance targets as outlined in the business plan and projections.
• Conduct regular performance evaluations of Loan Officers and recommend remedial actions to the Business Center/Branch Manager and/or Regional Manager.

Credit Assessment and Monitoring

• Support Loan Officers in client pre-screening, including eligibility checks, credit history reviews, and Credit Reference Bureau (CRB) checks.
• Conduct home, business, and collateral visits for client verification and ongoing monitoring.
• Discuss verification findings with Loan Officers and provide guidance where necessary.

Portfolio Quality and Collections

• Enforce 100% on-time loan collection and apply a zero-tolerance approach to missed loan repayments.
• Monitor loan portfolio quality and take corrective action where risks are identified.

Market Research and Outreach

• Lead market research and survey activities within the assigned outreach coverage area to support portfolio growth and product relevance.

Reporting and Analysis

• Prepare and analyze daily, weekly, and monthly performance reports against established targets.
• Submit timely performance updates to management and support data-driven decision-making.

Other Duties

• Perform any other duties as assigned by the Branch/Business Center Manager or Regional Manager.

Applicant Eligibility

• Applicant Type: Local Applicants Only

Equal Opportunity Statement

The organization is committed to safeguarding children and creating a diverse, inclusive workplace. All qualified candidates are encouraged to apply and will be considered based on merit.