Maintenance Technician Coordinator Job Vacancy at Ignite Energy Access – Arusha, October 2026

Job Title: Maintenance Technician Coordinator
Organisation: Ignite Energy Access
Location: National Hub, Arusha, Tanzania
Department: Customer Service / Technical Operations
Employment Type: Full-Time
Reporting To: Head of Customer Service
Posted Date: 21 October 2026
Application Deadline: 30 October 2026

About the Role

Ignite Energy Access is seeking an experienced Maintenance Technician Coordinator to join its team at the National Hub in Arusha. The role involves coordinating maintenance operations across two key areas: Solar Home Systems (SHS) and minigrid infrastructure.

The successful candidate will ensure safe, timely, and high-quality technical support, supervise field technicians, coordinate spare parts supply, and support surveys and installations for productive solar systems. The position also requires domestic travel within assigned zonal regions.

Key Responsibilities

1. Solar Home Systems (SHS) Maintenance and Case Management

• Manage, prioritize, and assign technical maintenance cases to field technicians, ensuring service delivery within 48 hours or according to scheduled client appointments.
• Provide remote technical support to technicians and customers, including complex cases escalated from Customer Care.
• Develop and implement preventive maintenance schedules.
• Analyse recurring technical faults and update troubleshooting guides.
• Monitor technician transport costs against established guidelines, including the TZS 8,000 target for eligible cases.
• Coordinate spare parts replenishment and manage warranty claims.

2. Minigrid Operations and Distribution Maintenance

• Coordinate preventive and corrective maintenance of photovoltaic (PV) generation units, battery energy storage systems (BESS), inverters, and backup generators.
• Inspect low-voltage distribution networks, including cables, poles, meters, and protection devices.
• Resolve voltage-related issues and report unauthorized connections or equipment tampering.
• Enforce electrical safety protocols, permit-to-work systems, Lockout/Tagout (LOTO) procedures, and safe disposal of electronic and battery waste.

3. Productive Solar Systems and Technical Projects

• Conduct or support site energy assessments, load surveys, and system sizing for panels, inverters, and batteries used in institutional and residential productive solar installations.
• Participate in the installation, quality inspection, testing, and commissioning of independent solar inverter systems.

4. Performance Monitoring and Team Leadership

• Supervise field technicians and audit the quality of their work.
• Monitor key performance indicators (KPIs), including case resolution times, repeat fault rates, and safety compliance.
• Identify training needs and recommend refresher training for technicians.
• Track operational indicators such as system uptime, spare parts consumption, and downtime.
• Prepare analytical performance reports for management.

Qualifications and Requirements

Education and Professional Certification

• A degree or diploma in Electrical and Electronics Engineering, or an equivalent technical qualification.
• A valid EWURA Class C License and registration are required.
• Knowledge of Environmental Impact Assessments (EIA) will be an added advantage.

Work Experience

• At least three years of practical experience in PV solar installation, troubleshooting, and electrical maintenance.
• Experience working with minigrid systems is preferred.
• Demonstrated experience supervising technicians and coordinating technical maintenance activities is relevant to the role.

Technical Skills and Competencies

• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel and Word, and data-reporting software.
• Ability to monitor operational performance and prepare accurate technical reports.
• Fluency in written and spoken English and Kiswahili.
• Willingness to travel within assigned regions in Tanzania.

Organisational Policies

Equal Opportunity: Ignite Energy Access is an equal opportunity employer committed to diversity, equity, and an inclusive workplace.

Integrity and Compliance: The organisation maintains a strict zero-tolerance policy regarding corruption, bribery, and fraud.

How to Apply

Qualified candidates should submit their application package, consisting of a CV and Cover Letter, by email using the details below.

Email: hrTanzania@igniteaccess.com

Email Subject: Maintenance Technician Coordinator - Application

Application Deadline: 30 October 2026

Interested applicants are encouraged to submit their applications before the deadline.