Full Time
Mwanza
Posted 1 minute ago

Website Liquid Intelligent Technologies

Liquid Intelligent Technologies

Join Our Team

NATIONAL ACCOUNT MANAGER

Mwanza

LIQUID INTELLIGENT TECHNOLOGIES

www.liquid.tech

AFRICA’S DIGITAL FUTURE IS AN INTELLIGENT ONE – JOIN THE TEAM

Liquid Intelligent Technologies is part of Cassava Technologies, a pan-African technology group building the digital future of the continent. We connect, protect, and empower businesses across Tanzania and beyond through Connectivity, Cloud, Cybersecurity, Compute & AI, Colocation, and Payments, the Cassava 5 C’s and Payments.

We are currently looking for experienced and strong candidates to join us for the following position:

NATIONAL ACCOUNT MANAGER (1): REGION (MWANZA)

Role Purpose:

We are looking for a commercially driven, customer-obsessed National Account Manager to own a portfolio of regional enterprise accounts end to end. This is a hybrid role: 60% of your mandate is revenue growth and account management—hunting and growing enterprise business across Connectivity, Cloud, Cybersecurity, Compute & AI, Colocation, and Payments. The remaining 40% is customer experience ownership—you are the voice of your customer inside Liquid, responsible for satisfaction, retention, and zero voluntary churn across your book. You’ll engage confidently at decision-maker and C-suite level, build multi-pillar solutions, and make sure every customer you sign stays, grows, and advocates for us.

Key Responsibilities

Own and grow a portfolio of regional enterprise accounts, drive new logo acquisition and expand existing customers across the full Cassava technology portfolio.
Build and maintain a healthy, accurately staged sales pipeline at a minimum of 5x monthly target, updated daily in CRM.
Achieve 100% of monthly, quarterly, and annual revenue targets, with at least 50% growth coming from upsell and cross-sell.
Conduct a minimum of 16 client-facing visits per week, a mix of new business development and relationship-deepening account visits.
Develop and execute quarterly strategic account plans and lead Executive Business Reviews with senior client stakeholders.
Lead proposals, bid responses, and commercial negotiations, partnering with Pre-Sales, Solutions Architecture, and Legal as needed.
Initiate renewal conversations at least 90 days before contract expiry and protect zero voluntary churn across your portfolio.
Own the end-to-end customer experience for your accounts from onboarding through to ongoing service ensuring every touchpoint reflects Liquid’s standard of excellence.
Run a structured Customer Recovery Program for any at-risk or churning account: proactive outreach, exit interviews, and win-back campaigns.
Track and act on customer satisfaction (NPS/CSAT) for your portfolio, targeting promoter-level scores and minimum 80% CSAT.
Keep customer KYC records complete, current, and verified at all times—no account action taken on unverified data.
Capture the voice of your customer and feed it into quarterly commercial planning, product, and service improvement discussions.
Maintain disciplined, accurate daily reporting on pipeline, churn risk, and account health across all commercial systems.

Qualifications and Experience

Bachelor’s degree in Business Administration, Commerce, IT, Telecommunications, Marketing, or a related field; MBA or CCXP advantageous.
Minimum 5 years’ experience in B2B enterprise technology sales and/or customer experience/success, with a verifiable track record of hitting revenue targets and reducing churn.
Demonstrated experience managing complex, consultative sales cycles and/or NPS, CSAT, and Voice-of-Customer programmes.
Telecoms/ICT sector experience strongly preferred.
Confidence engaging at decision-maker and C-suite level.
Fluency in English and Kiswahili, written and spoken.
Willingness to travel across Tanzania regions as required.

Key Competencies

Consultative & solution selling: Expert
C-suite engagement: Expert
CRM & pipeline discipline: Expert
Strategic account management: Expert
Customer experience & retention strategy: Advanced
NPS, CSAT & VOC programmes: Advanced
Multi-pillar technology knowledge: Advanced
Commercial negotiation: Advanced

How to Apply

Please submit your CV and cover letter to careers@liquidtech.co.tz, highlighting your relevant experience and explaining why you are a suitable candidate for the role.

The deadline for applications is 13th Sept. 2026. Please note that only shortlisted candidates will be contacted.

To apply for this job email your details to careers@liquidtech.co.tz

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