LIQUID INTELLIGENT TECHNOLOGIES

AFRICA’S DIGITAL FUTURE

NATIONAL ACCOUNT MANAGER – REGIONS

Positions: 3
Locations: Dodoma, Mwanza, and Arusha
Sector: Telecommunications / ICT / Technology

Liquid Intelligent Technologies, part of Cassava Technologies, is seeking commercially driven and customer-focused professionals to join its team as National Account Managers.

Role Purpose

The National Account Manager will manage and grow a portfolio of regional enterprise accounts. The role combines:

• 60% revenue growth and account management
• 40% customer experience, satisfaction, and retention

The successful candidate will be responsible for acquiring new enterprise customers, growing existing accounts, developing technology solutions across Connectivity, Cloud, Cybersecurity, Compute & AI, Colocation, and Payments, and maintaining strong relationships with decision-makers and C-suite executives.

Key Responsibilities

• Own and grow a portfolio of regional enterprise accounts.
• Acquire new customers and expand existing accounts across Liquid’s technology portfolio.
• Maintain a sales pipeline of at least 5× the monthly target and update CRM records daily.
• Achieve monthly, quarterly, and annual revenue targets.
• Generate at least 50% of growth through upselling and cross-selling.
• Conduct a minimum of 16 client-facing visits per week.
• Develop quarterly strategic account plans and conduct Executive Business Reviews.
• Lead proposals, bids, and commercial negotiations.
• Initiate contract renewal discussions at least 90 days before expiry.
• Manage the complete customer experience from onboarding through ongoing service.
• Implement customer recovery and win-back strategies for at-risk accounts.
• Monitor NPS and CSAT, targeting a minimum 80% CSAT.
• Ensure customer KYC information is complete, current, and verified.
• Represent the customer’s voice in product and service improvement discussions.
• Maintain accurate daily reporting on sales pipeline, churn risk, and account health.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, IT, Telecommunications, Marketing, or a related field.
• MBA or CCXP is an added advantage.
• Minimum 5 years of experience in B2B enterprise technology sales and/or customer experience/customer success.
• Proven track record of achieving revenue targets and reducing customer churn.
• Experience managing complex consultative sales cycles and/or NPS, CSAT, and Voice-of-Customer programmes.
• Telecommunications/ICT sector experience is strongly preferred.
• Ability to confidently engage with decision-makers and C-suite executives.
• Fluency in English and Kiswahili, both written and spoken.
• Willingness to travel across Tanzania as required.

Key Competencies

How to Apply

Send your CV and cover letter to:

Email: careers@liquidtech.co.tz

Email Subject: NAM – Regions

In your application, highlight your relevant experience and explain why you are suitable for the position.

Application Deadline: 28 August 2026

Note: Only shortlisted candidates will be contacted.

Liquid Intelligent Technologies