NOC SOC Intern at Liquid Intelligent Technologies

Liquid Intelligent Technologies (LIT) is a leading Pan-African technology group providing digital solutions across 13 countries. Raha Limited, trading as Liquid Intelligent Technologies Tanzania, has been a key provider of connectivity solutions in the country for over 20 years.

We are currently seeking a motivated NOC SOC Intern to join our technology team in Dar es Salaam to gain real-world experience in a 24/7 telecom environment.

Job Overview

Position: NOC SOC Intern (1)
Location: 8th & 9th Floor, IT Plaza, Ohio St/Garden Avenue, Dar es Salaam, Tanzania
Company: Raha Limited T/A Liquid Intelligent Technologies
Environment: 24/7 Operational Shift

Key Responsibilities

Client and Network Support

Serve as the first line of operational contact in the Network Operations Center, supporting clients and infrastructure.
Monitor systems to detect service degradations, outages, and performance issues impacting client services.
Provide initial client support, validate alarms, troubleshoot faults, and escalate incidents per SOPs and SLAs.
Coordinate with Field Engineers for physical intervention and maintain accurate incident tracking until resolution.

NOC Monitoring & Incident Handling

Monitor network availability, performance, and alarms using NOC monitoring tools.
Identify, log, classify, and prioritize network incidents and events.
Escalate incidents to IP Engineers or other specialist teams in line with SOPs and SLAs.
Track incidents end-to-end and provide regular status updates.
Support shift handovers to ensure operational continuity.

Troubleshooting & Network Analysis

Perform first-level troubleshooting of network faults and service issues.
Validate alarms and distinguish real faults from false positives.
Collect logs, screenshots, and supporting information for investigations.
Assist engineers by providing accurate data for fault analysis.

Ticketing, Documentation & Reporting

Log, update, and close incidents in ticketing and monitoring systems.
Maintain accurate incident timelines, actions taken, and resolution details.
Assist with updating operational documentation, SOPs, and runbooks.
Support preparation of daily, weekly, and shift-based NOC reports.
Help analyze recurring incidents and network performance trends.

Qualifications and Attributes

Education

Bachelor’s degree (or final-year student) in Information Technology, Telecommunications Engineering, Computer Science, Computer or Electronics Engineering, or a related technical field.

Knowledge, Skills & Competencies

Basic understanding of networking fundamentals such as TCP/IP and LAN/WAN concepts.
Strong interest in network operations and service assurance.
Customer-focused mindset with good communication skills.
Familiarity with monitoring tools or ticketing systems is an advantage.
Strong attention to detail and ability to follow defined procedures.
Ability to work in a fast-paced, 24/7 operational environment.
Willingness to work shift-based schedules if required.
Strong willingness to learn and grow technical skills.

How to Apply

If you feel you are the right fit for the above position, please send your updated curriculum vitae to:

Email: careers@liquidtech.co.tz
Deadline: All applications should be submitted not later than 22nd April 2026.

Note: Only shortlisted candidates shall be contacted.

To apply for this job please visit liquidtech.co.tz.

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