Operations Manager at &Beyond Travel — September 2026

Employer: &Beyond Travel
Position: Operations Manager
Reference: Grumeti_Ops Manager
Location: Grumeti Serengeti River Lodge, Tanzania
Employment Type: Permanent / Full-time
Posted: 9 September 2026
Application Deadline: 23 September 2026 at 22:59

About &Beyond

&Beyond is a hospitality and luxury travel company focused on delivering exceptional guest experiences while supporting the sustainability of communities and the environment. The company places strong emphasis on passionate, dedicated employees who contribute to its success and uphold its hospitality standards.

Job Description

The Operations Manager will support Senior Management in the effective management and day-to-day running of Grumeti Serengeti River Lodge. The role involves overseeing lodge operations, supporting staff development, maintaining guest satisfaction, coordinating departments, and ensuring that &Beyond standards are consistently maintained.

Key Responsibilities

• Support Senior Management in the overall responsibility for the effective management and running of Grumeti Serengeti River Lodge.
• Assist in training and developing staff as necessary.
• Work closely with the Grumeti team to ensure seamless daily operations.
• Place daily operational orders in a timely and budget-sensitive manner and delegate where necessary.
• Participate in the management, implementation and updating of the lodge FBC to-do lists.
• Ensure that an environment where the &Beyond Golden Thread and Brand Standard are continuously met and visible throughout the daily functioning of the lodge.
• Ensure the lodge styling guide and styling updates are documented and work closely with the Hospitality Training team to ensure clear communication.
• Ensure administrative functions within the lodge are maintained and monitor beverage control.
• Ensure guest information and requests are shared and gathered for all guests arriving at or departing from &Beyond properties.
• Check in and check out all guests.
• Assist with checking guest rooms and ensure guest areas are always neat.
• Host and interact with guests daily and communicate feedback when necessary.
• Be aware of, and ensure chefs are informed about, special dietary requirements and special occasions.
• Assist with uniform orders and related issues and ensure all staff wear the correct uniform.
• Oversee all Food and Beverage aspects of Grumeti and ensure they meet company standards.
• Ensure a high standard of personal hygiene.
• Be friendly, considerate and greet all guests and staff.
• Maintain open lines of communication with other staff.
• Manage day-to-day guest itineraries and activities, ensuring guest delights happen daily and that there is clear and effective communication between all departments.
• Attend management meetings.
• Lead the Green Team and conservation initiatives at Grumeti.
• Keep the region regularly informed about Grumeti stories.
• Assist with social media and other PR-related communication.
• Manage Staff Delight activities, including &Beyond Life activities and staff swaps.
• Allow for flexible working hours.
• Pay close attention to day-sheet information, including dietary requirements, medical requirements, room configurations and pre-booked activities.
• Assist with checking the lodge forecast and other office administration.
• Work towards the sustainability of each department and the company by reducing waste and caring for company property.
• Go the extra mile for guests and staff.
• Be flexible when responding to unexpected requests from guests.
• Connect with guests daily to ensure they are happy and receiving a personalised experience.
• Be motivated, friendly and proactive when dealing with lodge operations and guest expectations.
• Be responsible for upholding &Beyond standards within the lodge.
• Communicate regularly and effectively with staff and other departments.

Qualifications and Experience

• Higher Diploma or Bachelor’s Degree in Hospitality Management.
• 3–4 years of relevant experience.
• Computer literate.
• Fluent in English, both oral and written.

Required Competencies

• Analysis and problem-solving skills.
• Proactive work ethic.
• Pride in personal appearance.
• Critical thinking and a high level of professional scepticism.
• Strong attention to detail.
• Good communication skills.
• Good interpersonal skills.
• Sense of urgency.
• Passion for guest delight.
• Diligence and self-motivation to meet deadlines and stay on top of responsibilities.
• Willingness and ability to share information, teach and inspire others.
• Ability to work under pressure.
• Accuracy and customer-focused approach.
• Positive outlook.
• Excellent team-player skills.
• Commitment, hard work and eagerness to learn.

Duty Station

Grumeti Serengeti River Lodge, Tanzania

This is a permanent position based at Grumeti Serengeti River Lodge.

Note: &Beyond reserves the right not to make an appointment.

How to Apply

Interested and qualified candidates should submit their applications through the application link provided below.

Application Deadline: 23 September 2026 at 22:59

CLICK HERE TO APPLY