Job Vacancy at Absa Bank Tanzania, Dar es Salaam – October 2026

Personal & Private Banking Support Intern

Company: Absa Bank Tanzania
Position: Personal & Private Banking Support Intern
Location: Viva Tower, Dar es Salaam, Tanzania
Job Type: Full-Time / Internship
Job Reference: R-15991428

About Absa

Absa is an African financial services group with a long-standing presence across the continent. The bank provides opportunities for employees to develop their careers while contributing to its growth and customer-focused banking strategy.

Job Summary

The Personal & Private Banking Support Intern will support the sale and servicing of Absa’s Personal and Private Banking products through telephone-based customer engagement.

The role focuses on customer acquisition, cross-selling, reactivation, product usage and customer retention. The role holder will manage a portfolio of customers located across different branches, including New-to-Bank (NTB) customers, and will be expected to meet established performance standards.

Key Responsibilities

Account Opening & Maintenance – 75%

• Identify customer needs and deliver sales performance through selling, upselling and cross-selling Personal and Private Banking products and services via telephone.
• Maintain strong product knowledge and clearly explain products to customers to avoid mis-selling.
• Manage dormant and inactive customer accounts.
• Follow up on the customer onboarding and Customer Lifecycle Management process.
• Assist in preparing daily reports and conducting timely analysis of business performance.
• Agree to, meet and exceed targets for specific campaigns.
• Refer leads to the branch network for fulfilment and follow up to ensure timely customer contact and closure.
• Receive and record account opening and maintenance application forms from the sourcing team and Relationship Managers.
• Vet customer documents against the KYC checklist to ensure compliance.
• Scan application forms onto BSA and Sybrin systems.
• Assist in monitoring asset product portfolio performance, including disbursements, pipelines across sales channels and attrition levels.
• Assist in resolving customer queries relating to asset products.
• Monitor customer complaints and turnaround times.
• Support initiatives aimed at improving customer satisfaction and operational efficiency.
• Maintain accurate records of product activities, campaigns and stakeholder engagements.
• Support the review and documentation of product processes and procedures.
• Assist in preparing presentations, management reports and business proposals.
• Engage with internal stakeholders, including Operations, Credit, Insurance Partners, Branches, Customer Service and Sales teams, to support smooth execution of asset and liability product activities.
• Support portfolio sharing with teams.
• Support company salary reporting to collections.
• Support TAT/RTS management.

Customer Retention – 20%

• Introduce Absa products and services to potential customers.
• Send promotional emails and messages to customers.
• Cross-sell new products and services to existing customers.
• Refer potential sales leads to Relationship Managers for closure.
• Notify and advise new and existing customers about newly opened accounts and encourage account funding.
• Contact customers by phone and email to reactivate zero-balance accounts and activate accounts that have never been used.
• Increase product ratios.
• Reactivate previously used accounts that have become inactive.
• Collect market and competitor information and share relevant insights with the business to support product improvement.
• Receive and channel customer feedback and complaints to the appropriate bank units or functions.
• Identify customer challenges and provide appropriate solutions.
• Follow standard sales and calling scripts for different products.

Business Management – 5%

• Support the team with vendor management activities, including stationery ordering, asset servicing and asset and liability management activities.
• Work with and support the team in delivering business objectives.
• Work across functions with key service providers to ensure seamless service delivery.

Risk and Control Responsibilities

• Manage risk and controls effectively by applying applicable risk frameworks and supporting a positive risk culture.
• Understand the role within end-to-end processes, including applicable risks and controls.
• Adhere to Absa policies and procedures applicable to the role.
• Demonstrate sound judgment and responsible risk management.
• Report risk events, incidents and issues through the defined processes.
• Help identify the causes of incidents and ways of preventing them in the future.
• Proactively identify opportunities to improve the control environment by considering potential process failures and preventative measures.
• Complete all mandatory training within the required deadlines.

Technical Skills and Competencies

• Relationship management skills.
• General corporate skills.
• Communication skills.
• Basic computer skills.

Knowledge, Skills and Experience

Applicants should demonstrate:

• Excellent planning and organizational skills.
• Strong communication and questioning skills in English and Swahili.
• Good numeracy and analytical skills.
• Networking skills.
• Good selling and influencing skills.
• Quality consciousness.
• Presentation skills.
• Good listening skills.
• Ability to identify customer needs.
• Customer service skills.
• Ability to handle objections and rejections.
• Self-drive and initiative.

Education and Experience Requirements

Essential Requirements

• Experience in, or understanding of, the financial services environment.
• Graduate with a university degree in Business, preferably Finance or Accounting, with other relevant professional qualifications.
• Knowledge of Accounting is an added advantage.
• Certificate of Proficiency (COP) is an added advantage.

Absa Behaviours

The role emphasizes the following Absa behaviours:

• Drive Performance.
• Delight Customers.
• Build Pride and Passion.
• Execute at Speed.
• Grow Talent and Capability.
• Protect and Enhance our Reputation.

Additional Qualities

• Proactive, detail-oriented and able to anticipate business drivers and future requirements.
• Passion for delivering strong business performance.

Education Requirement

Higher Certificates and Advanced National (Vocational) Certificates in Business, Commerce and Management Studies are listed as a required education category.

How to Apply

Interested and qualified candidates should submit their applications through the official Absa careers portal.

CLICK HERE TO APPLY