Relationship Manager – Business Banking

Organization: NBC Bank Tanzania
Location: Head Office (Tanzania)
Job Type: Full-time
Job ID: R-15986639
Application Deadline: May 15, 2026

About the Organization

NBC Bank Tanzania is one of the oldest banks in Tanzania, with over five decades of experience. The bank provides retail, business, corporate, and investment banking, as well as wealth management services.

Job Summary

The Relationship Manager – Business Banking is responsible for managing a portfolio of high-value business clients and driving portfolio growth through sales, service excellence, and relationship management.

The role focuses on:

Achieving sales and income targets
Increasing customer satisfaction and wallet share
Ensuring quality service delivery and risk management
Building long-term client relationships

Key Responsibilities

Sales and Service (65%)

Grow portfolio value through cross-selling and up-selling
Identify customer needs and provide tailored financial solutions
Generate referrals from existing clients
Maintain proactive and regular client engagement
Achieve customer satisfaction targets through improved service delivery
Maintain accurate customer records and documentation
Handle customer queries and complaints effectively
Promote alternative banking channels
Provide financial advice to customers
Conduct annual and interim portfolio reviews
Build and maintain relationship plans for all clients
Strengthen the bank’s presence in the local market

Business Management (30%)

Identify and pursue new business opportunities
Assess and prioritize customers based on potential value
Gather and analyze information for credit applications
Collaborate with credit and operations teams to structure deals
Maintain portfolio quality and monitor risk triggers
Ensure compliance with credit and risk policies

Staff Management (5%)

Coach and support:
- Business Analysts
- Relationship Officers
- Operational Bankers
Contribute to team development and performance

Technical Skills and Competencies

Relationship management
Credit risk assessment
Business banking knowledge
Communication and interpersonal skills
Analytical and problem-solving ability
Planning and organizational skills
Ability to influence and negotiate
Resilience under pressure
Results-driven mindset

Knowledge, Expertise and Experience

Customer needs analysis
Business development
Decision-making and judgment
Relationship management
Team collaboration
Innovation and adaptability
Active listening and communication

Minimum Requirements

Bachelor’s degree in:
- Commerce
- Economics
- Or related field
At least:
- 5 years in a customer-facing role
- 2 years in sales and service
- 2 years managing high-value client relationships
- 7–10 years overall banking experience

Additional Qualifications

Background in Business, Commerce, or Management Studies
Customer service and delivery experience
Digital and systems familiarity
Product and service knowledge
Strong relationship-building skills
Openness to change and continuous learning

Role Impact

Working with NBC Bank Tanzania, you will:

Drive business banking growth
Strengthen client relationships and retention
Contribute to portfolio profitability and risk management
Support economic development through business financing

How to Apply

Interested and qualified candidates should apply for the Relationship Manager – Business Banking position at NBC Bank before the application deadline.

Application Deadline: May 15, 2026

CLICK HERE TO APPLY

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