Relationship Manager – KCB Bank Tanzania

Job Overview

Position	Relationship Manager
Organization	KCB Bank Tanzania
Location	Tanzania (Zanzibar Market)
Employment Type	Full-time
Job Category	Management
Job ID	6322
Posting Date	24 July 2026
Application Deadline	6 August 2026, 15:00

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Job Purpose

The Relationship Manager is responsible for driving business growth by acquiring new profitable customers, expanding the retail banking customer base, and increasing wallet share among existing customers within the Zanzibar market.

The role focuses on building and maintaining strong customer relationships, cross-selling banking products, ensuring customer retention, and delivering excellent customer service while complying with the Bank’s policies and regulatory requirements.

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Key Responsibilities

The successful candidate will:

• Drive growth in business volumes, customer base, and wallet share.
• Build and maintain strong customer relationships.
• Ensure continuous professional competence in relationship management.
• Adhere to established policies, procedures, and operational tools.
• Minimize risks related to:
  • Know Your Customer (KYC)
  • Anti-Money Laundering (AML)
  • Portfolio management
• Effectively manage customer expectations.
• Maintain a high-quality customer portfolio.

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Daily Responsibilities

The Relationship Manager will:

• Develop and manage banking relationships with:
  • Treasury customers
  • Corporate customers
  • Retail customers
• Conduct joint sales calls and cross-sell banking products and services.
• Customize banking solutions to meet individual customer needs.
• Grow the retail customer base by:
  • Acquiring new customers.
  • Increasing wallet share from existing customers.
• Ensure customer retention by resolving complaints within agreed timelines.
• Monitor customer accounts to ensure there are no unauthorized excesses.
• Work closely with:
  • Credit Team
  • Branch Manager
• Prepare credit applications in accordance with KCB and Group credit policies.
• Recommend credit requests to relevant approval authorities after proper assessment.
• Liaise with colleagues across different business units to ensure excellent customer service.
• Provide regular feedback to the Branch Manager regarding:
  • Customer service quality
  • Asset trends
  • Liability performance
• Deliver customer service consistent with the Bank’s mission and service standards.
• Ensure full compliance with:
  • KYC requirements
  • AML regulations
  • Internal compliance procedures
• Report suspicious transactions in line with regulatory requirements.

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Minimum Qualifications

Education

Required

• Bachelor’s Degree in:
  • Accounting
  • Finance
  • Marketing
  • Business Management
  • Other related Business disciplines

Added Advantage

• Master’s Degree in Business Administration (MBA) or related field.
• Professional qualifications (e.g., CPA).

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Experience

• Minimum 3 years of relevant banking or relationship management experience.

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Key Competencies

The ideal candidate should demonstrate:

• Relationship Management
• Business Development
• Sales and Marketing
• Customer Service Excellence
• Credit Analysis
• Cross-selling Skills
• Portfolio Management
• Negotiation Skills
• Communication and Interpersonal Skills
• Analytical and Problem-solving Skills
• Risk Management
• Regulatory Compliance (KYC & AML)

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