EXIM Bank Tanzania

WE ARE HIRING – Relationship Manager (Retail)

EXIM Bank Tanzania, a leading financial institution under the brand “Innovation is Life”, is seeking qualified and experienced professionals to join its Retail Banking team as a Relationship Manager.

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Position Overview

• Position: Relationship Manager
• Number of Positions: 1
• Department: Retail Banking
• Reporting To: Branch Manager
• Region: Arusha
• Working Hours:
  • Monday–Friday: 8:00am – 5:00pm
  • Saturday: 8:00am – 1:00pm (or as per branch schedule)

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Job Purpose

The role is responsible for building and managing strong customer relationships, driving business growth, and maximizing revenue through the sale of retail banking products. This includes liabilities, assets, cash management, credit cards, and other retail financial services.

The Relationship Manager will focus on:

• Deepening customer relationships
• Expanding the client portfolio
• Achieving sales and revenue targets
• Enhancing customer experience through personalized banking services

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Key Responsibilities

• Manage a portfolio of assigned customers as the first point of contact
• Grow CASA, fixed deposits, and asset portfolios
• Acquire new customers in line with targets
• Achieve fee income goals from existing clients
• Provide personalized banking services and account reviews
• Identify cross-selling opportunities within the portfolio
• Maintain a customer database for analysis and performance tracking
• Collaborate with branch managers to identify business opportunities
• Use client referrals to acquire new customers
• Maintain strong knowledge of all EXIM Bank products and services
• Prepare regular performance reports for the Branch Manager

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Requirements

Education & Experience

• Bachelor’s degree in Business Administration, Economics, Banking, Finance, or related field
• Relevant professional qualifications in banking/finance/marketing (an advantage)
• Minimum of 2 years’ experience in a similar role
• Computer literacy and knowledge of modern banking systems

Key Competencies

• Strong ability to understand customer needs and provide solutions
• Self-motivated, confident, and goal-oriented
• Ability to work independently under pressure
• Strong sales and negotiation skills
• Knowledge of retail banking products (loans, deposits, credit cards, etc.)
• Experience in structured trade finance or syndication is an added advantage
• Proven success in relationship management and sales roles

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How to Apply

Interested candidates should submit:

• Updated CV
• Cover Letter

📧 Email: hrrecruit@eximbank.co.tz
📅 Deadline: 14th June 2026

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Additional Information

• Only shortlisted candidates will be contacted
• EXIM Bank is an equal opportunity employer and encourages applications from women and persons with disabilities
• For inquiries: 0800 780 111
• Website: www.eximbank.co.tz

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