Relationship Manager SME – NBC

Company: National Bank of Commerce (NBC) Tanzania
Position: Relationship Manager SME
Location: Head Office, NBC
Employment Type: Full-Time
Posted: Today
Application Deadline: 11 August 2026
Job Reference ID: R-15989586

About NBC

NBC is one of Tanzania’s oldest banks, with more than five decades of experience providing financial services across retail banking, business banking, corporate banking, investment banking, and wealth management.

The bank is seeking a Relationship Manager SME to support SME Banking growth by managing customer relationships, driving business performance, developing teams, and ensuring excellent service delivery.

Job Summary

The Relationship Manager SME will:

Support the Head of SME Banking in achieving revenue and productivity targets.
Manage and develop a high-performing SME sales team.
Support Relationship Officers in customer acquisition, loan processing, and service delivery.
Strengthen SME customer relationships while ensuring compliance with banking policies and regulations.

Key Responsibilities

1. Business Management (40%)

Achieve SME asset and revenue targets through effective team management.
Support Relationship Officers in delivering SME banking products and services.
Develop new business opportunities through engagement with:
- SME customers
- High-net-worth individuals
- Prospective clients
Monitor sales performance through:
- Daily scorecards
- Monthly financial reviews
- Operational reviews
- Call reports
- Business opportunity pipelines
Monitor customer applications and ensure satisfactory returns for the bank.
Coordinate with internal departments to ensure customer applications are processed within agreed service timelines.
Promote compliance with:
- KYC requirements
- AML policies
- Financial sanctions requirements
Coordinate SME lending forum meetings to review:
- Lending activities
- Customer recruitment
- Risk exposure
- Portfolio performance

2. People Management & Development (20%)

Provide leadership and supervision to Relationship Officers.
Build a high-performing SME sales team through:
- Coaching
- Mentoring
- Training
- Performance management
Motivate employees and promote recognition initiatives.
Create an environment that encourages ownership and innovation.
Develop resource and capacity plans with SME leadership.
Identify staff development needs and coordinate training.
Monitor achievement of branch and team KPIs.
Support recruitment, employee development, and performance improvement.
Handle employee-related issues in collaboration with HR.
Promote knowledge sharing and best practices across teams.

3. Customer Service Management (15%)

Support Relationship Officers in delivering excellent customer experiences.
Provide coaching on products, services, and customer engagement.
Maintain records of customer complaints and resolutions.
Coordinate customer relationships with relevant bank departments.
Use customer feedback to improve products and services.
Participate in performance review and knowledge-sharing meetings.
Maintain relationships with:
- Corporate Banking
- Treasury
- Credit departments
- Legal teams
- Retail Banking teams
Conduct client visits with branch teams when required.
Support business development activities with:
- Local communities
- Government institutions
- Business networks
Ensure consistent service excellence across branches.

4. Risk, Control & Compliance Management (15%)

Ensure SME teams comply with:
- KYC procedures
- AML requirements
- Financial crime prevention policies
Ensure Relationship Officers maintain updated customer documentation.
Review loan applications and ensure quality documentation.
Monitor portfolio risks and support reduction of non-performing assets.
Ensure compliance with regulatory and internal audit requirements.
Review operational incidents and recommend corrective actions.
Monitor branch controls and compliance standards.
Support improved governance, risk management, and internal controls.
Ensure financial crime issues are addressed on time.

5. Change Management (10%)

Stay updated on banking policies, procedures, and circulars.
Complete mandatory compliance training.
Support organizational changes including:
- Process improvements
- System changes
- Technology adoption
- Structural changes
Communicate strategic changes to branch teams.
Support implementation of business initiatives.

Required Qualifications & Experience

Education

Applicants should have:

Bachelor’s Degree / Advanced Diploma / Diploma in:
- Finance
- Accounting
- Economics
- Business Administration
- Banking
- Related fields

Professional Experience

Required:

Minimum 5 years of experience in:
- Leadership roles
- SME Banking
- Business development
- Financial services environment

Experience leading a business unit in a reputable organization is preferred.

Required Skills & Competencies

Candidates should have strong skills in:

Leadership & Management

Team leadership.
People development.
Performance management.
Resource planning.

Business & Financial Skills

SME business development.
Financial analysis.
Credit appraisal.
Risk management.
Commercial effectiveness.

Customer & Relationship Management

Customer experience management.
Relationship building.
Stakeholder engagement.
Networking skills.
Negotiation and influencing.

Strategic Skills

Strategic thinking.
Forward planning.
Change management.
Problem-solving and decision-making.

Technical Skills

Strong PC skills.
Digital familiarity.
Knowledge of banking systems and financial environments.

Preferred Added Advantage

Additional qualifications or experience in:

Commercial banking.
Business development.
Financial services.
Emerging market banking environments.

Application Details

Position: Relationship Manager SME
Location: NBC Head Office
Deadline: 11 August 2026

Applicants should submit applications through the official NBC careers portal before the closing date.

CLICK/TAP HERE TO APPLY:

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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