Relationship Officer – Dar es Salaam at Mwanga Hakika Bank – September 2026

Mwanga Hakika Bank Limited (MHB) is seeking a Relationship Officer to manage and grow its SME and Retail Banking client portfolio in Dar es Salaam.

Job Details

Category	Details
Position	Relationship Officer
Employer	Mwanga Hakika Bank Limited (MHB)
Location	Dar es Salaam, Tanzania
Employment Type	Full-time
Experience	1–3 years
Education	Bachelor’s Degree
Experience Area	SME management / client relationship management
Deadline	11 September 2026

Job Purpose

The Relationship Officer will be responsible for managing and growing a portfolio of SME and Retail Banking clients, increasing product penetration, building strong customer relationships, and achieving assigned business and revenue targets.

Key Responsibilities

1. Client Portfolio Management

• Manage a portfolio of SME and Retail Banking customers.
• Grow deposits, loans, and other banking products.
• Maintain strong relationships with existing clients.

2. Client Acquisition & Retention

• Identify and pursue new business opportunities.
• Acquire new clients.
• Build long-term relationships and improve client retention.

3. Revenue Generation

• Drive business growth through effective cross-selling.
• Achieve assigned revenue and business targets.

4. Credit & Risk Management

• Assess and manage credit risks within the assigned portfolio.
• Follow bank policies and procedures.
• Maintain minimal Non-Performing Assets (NPA).

5. Customer Service

• Provide excellent customer service.
• Respond promptly to client inquiries.
• Resolve customer complaints and service issues.

6. Business Development

• Work with the sales team to generate leads.
• Prepare business development strategies.
• Report on sales performance, achievements, and corrective actions.

7. Compliance & Reporting

• Ensure compliance with banking policies and regulations.
• Prepare weekly reports covering portfolio performance and risk management.

Qualifications

• Bachelor’s Degree in:
  • Business Administration
  • Marketing
  • Banking & Finance
  • Related field
• 1–3 years of experience managing SMEs or working in a similar client-facing role.
• Proven track record in client relationship management.

Required Knowledge & Skills

• Ability to assess clients’ financial needs and recommend suitable banking products.
• Strong verbal and written communication skills.
• Excellent relationship-building and customer-service skills.
• Complaint resolution skills.
• Ability to maintain long-term client relationships and trust.
• Strong organizational and time-management skills.
• Professionalism and integrity when handling client information and transactions.

Ideal Candidate Profile

The strongest candidate will have 1–3 years of banking, SME relationship management, sales, or client-management experience, with demonstrated ability to acquire and retain customers, grow deposits/loans, cross-sell products, and manage credit risk.

How to Apply

Submit your application through Mwanga Hakika Bank’s career portal:

CLICK HERE TO APPLY

Application Deadline: 11 September 2026

Only shortlisted candidates will be contacted.