Reservation Officer – Van Mo Safaris

Job Title

Reservation Officer

Organization

Van Mo Safaris

Position Details

Item	Details
Position	Reservation Officer
Industry	Tourism & Hospitality
Target Markets	Indian and Chinese Tourism Markets
Eligible Applicants	Local and International Applicants
Application Deadline	30 June 2026

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Job Overview

Van Mo Safaris is seeking a dynamic and experienced Reservation Officer to join its growing team. The successful candidate will focus on managing reservations and client relationships within the Indian and Chinese tourism markets, which are key growth segments for the company.

The role involves managing the entire reservation process, from handling client inquiries and designing customized safari itineraries to coordinating bookings with lodges, suppliers, and internal operational teams to ensure exceptional travel experiences.

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Key Responsibilities

Reservation Management

• Handle reservation inquiries from Indian and Chinese clients.
• Manage the complete reservation cycle from inquiry to confirmation.
• Prepare and customize travel and safari itineraries based on client requirements.
• Process bookings accurately and efficiently.

Client Relationship Management

• Communicate professionally with local and international clients.
• Understand client preferences and expectations.
• Provide timely responses to inquiries and booking requests.
• Deliver high-quality customer service throughout the booking process.

Coordination and Operations

• Coordinate with:
  • Lodges
  • Hotels
  • Tour suppliers
  • Transport providers
  • Internal operations teams
• Ensure smooth execution of travel arrangements.
• Monitor bookings and resolve any reservation-related issues.

Market Expertise

• Utilize knowledge of Indian and Chinese travel markets to develop suitable travel solutions.
• Understand cultural preferences and travel behaviors of clients from both markets.
• Support the company in expanding its presence within these tourism segments.

Administrative Duties

• Maintain accurate reservation records.
• Update booking systems and databases.
• Prepare reports and reservation documentation as required.
• Ensure all booking information is complete and accurate.

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Qualifications and Experience

Required Education

• Diploma or Bachelor’s Degree in:
  • Tourism Management
  • Hospitality Management
  • Travel and Tourism
  • Business Administration
  • Or a related field

Required Experience

• Minimum 3 years of experience in tourism reservations.
• Proven experience working in the tourism, travel, or hospitality industry.

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Required Skills and Competencies

Technical Skills

• Proficiency in tourism reservation and booking systems.
• Strong Microsoft Office skills:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
• Knowledge of travel itinerary planning.
• Reservation management and coordination.

Professional Skills

• Strong organizational skills.
• Excellent verbal and written communication skills.
• Attention to detail.
• Customer service orientation.
• Time management and multitasking ability.
• Problem-solving and decision-making skills.
• Ability to work in a fast-paced environment.

Market Knowledge

• Strong understanding of:
  • Indian tourism market dynamics.
  • Chinese tourism market dynamics.
  • Client expectations and travel preferences within both markets.

Language Advantage

Preference may be given to candidates with:

• Chinese language proficiency.
• Hindi or other Indian language proficiency.
• Strong English communication skills.

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Key Performance Indicators (KPIs)

• Accuracy of reservations and bookings.
• Customer satisfaction levels.
• Timely response to inquiries.
• Successful coordination of safari itineraries.
• Growth and retention of clients from Indian and Chinese markets.
• Efficient management of booking systems and records.

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ATS Keywords

Reservation Officer, Tourism Reservations, Safari Reservations, Travel Consultant, Tourism Industry, Hospitality Industry, Booking Systems, Itinerary Planning, Customer Service, Travel Operations, Reservation Management, Chinese Tourism Market, Indian Tourism Market, Travel Coordination, Tourism Management, Hospitality Management, Travel Planning, Client Relations, Tour Operations, Tourism Sales.

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Application Instructions

Interested candidates should submit:

• Updated CV
• Cover Letter

Email Applications To:
hr@vanmotz.com

Deadline

30 June 2026