JOB OPPORTUNITY – TRANSACTION BANKING RELATIONSHIP MANAGEMENT

Position Summary

The role is responsible for strengthening client relationships and maximizing cross-selling revenue and client profitability within Transaction Banking services.

The successful candidate will:

• Defend and grow the Business & Commercial Banking (BCB) deposit client base.
• Expand transactional banking business through effective cashflow and value chain solutions.
• Support domestic and cross-border payments, collections, and payment solutions.
• Drive product enhancement, customer experience improvement, and revenue growth initiatives.

Key Responsibilities

The selected candidate will:

• Develop and implement a strategic roadmap for Domestic and Cross-Border Payments business.
• Drive revenue generation initiatives and identify growth opportunities.
• Conduct competitor analysis and customer segmentation.
• Recommend enhancements to payment and collection product capabilities.
• Improve end-to-end customer processes and transactional experiences.
• Collaborate with internal stakeholders including:
  • Business Banking
  • Commercial Banking
  • Credit
  • Risk & Compliance
  • Operations
  • IT
  • Transactional Products & Services (TPS)
• Provide input into client data requirements, solution design, and process improvement.
• Ensure customer-focused digital and transactional solutions are delivered effectively.

Qualifications

Educational Requirements

• First Degree in:
  • Business Commerce
  • Or related field

Experience Required

Applicants should possess:

• 5–7 years of experience in:
  • Relationship Banking
  • Client Coverage
  • Business & Commercial Banking

Required Knowledge & Experience

• General banking products and processes.
• Data mining and forecasting.
• Customer Experience (CX) solutioning.
• Digital design principles.
• UI/CI and UX/CX design principles.
• Agile and SAFe methodologies.
• Dashboard development, data sourcing, and reporting.

Behavioural Competencies

The ideal candidate should demonstrate:

• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies

Applicants should have knowledge in:

• Economic Capital Management
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/Reward Thinking

Ideal Candidate Profile

The ideal candidate is:

• Client-focused
• Commercially aware
• Strategic and analytical
• Skilled in stakeholder engagement
• Experienced in transaction banking and payments solutions
• Passionate about customer experience and innovation