Senior Officer – Card Operations at Equity Bank, Dar es Salaam July 2026

Job Title: Senior Officer – Card Operations

• Employer: Equity Bank Tanzania Limited

• Reports To: Manager – Digital Operations

• Function Level: Senior Officer

• Application Deadline: August 5, 2026

Basic Purpose

To manage end-to-end card operations, ensuring efficient card issuance, lifecycle management, system reliability, and high-quality customer service while maintaining compliance with card scheme and regulatory requirements.

Main Duties and Responsibilities

1. Oversee the full card lifecycle including issuance, activation, renewal, replacement, blocking, and closure processes, ensuring timely and accurate execution.

2. Ensure all card requests are processed within defined SLAs, minimizing delays and enhancing customer experience.

3. Monitor card system performance and availability, ensuring minimal downtime and prompt resolution of system issues in collaboration with IT.

4. Investigate and resolve card-related issues including failed transactions, declined transactions, and customer complaints.

5. Ensure compliance with card scheme regulations (Visa/Mastercard), internal policies, and regulatory requirements.

6. Monitor card transaction performance, identifying trends, anomalies, and potential fraud indicators.

7. Drive implementation of digital card solutions, including instant issuance and virtual cards, to enhance customer convenience.

8. Maintain accurate records, logs, and audit trails for all card operations activities.

9. Collaborate with Risk and Fraud teams to strengthen controls and reduce card-related risks.

10. Identify process gaps and implement improvements to enhance operational efficiency and reduce errors.

Knowledge, Skills, and Experience

• Strong knowledge of card operations and lifecycle management

• Understanding of card scheme rules and transaction flows

• Strong problem-solving and analytical skills

Education & Experience

• Education: Bachelor’s degree in Business, Finance, Banking, or a related field

• Work Experience: Minimum 5 years in a relevant field

Key Performance Indicators (KPIs)

How to Apply

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates, and testimonials in a single PDF file format, quoting the respective Job Title or Ref No. in the subject field to:

Email: TZRecruitment@equitybank.co.tz

Deadline: 5th August 2026

Note: Only shortlisted candidates will be contacted. Equity Bank is an equal opportunity employer.