Senior Relationship Manager; Mortgage Financing at NMB Bank

Employer: NMB Bank Plc
Position: Senior Relationship Manager; Mortgage Financing
Number of Positions: 1
Job Location: Northern Zone, HQ
Employment Type: Full-Time
Job Category: Banking & Finance
Job Opening Date: 10 September 2026
Application Deadline: 24 September 2026

Job Purpose

To lead and coordinate the performance of Zone Relationship Managers – Mortgage and directly originate, structure and close high-value and complex mortgage transactions.

The role is accountable for mortgage portfolio growth, revenue, pipeline conversion, customer experience and asset quality across the assigned zones, while developing strategic referral partnerships and ensuring disciplined execution, compliance and timely end-to-end delivery.

Main Responsibilities

• Translate the mortgage strategy, annual budget and growth priorities into actionable plans.
• Provide day-to-day leadership, target allocation, coaching, deal support and performance management.
• Review Relationship Manager pipelines, sales activity, lead conversion, productivity and forecasts; identify performance gaps early and implement practical recovery actions.
• Maintain and deliver a personal high-value mortgage pipeline covering executives, diaspora clients, property investors and other priority segments.
• Lead customer discovery, financial needs assessment, proposal development, facility structuring, pricing negotiation and credit submission.
• Act as the transaction lead across Credit, Legal, Valuation, Credit Administration, Operations, Insurance and Branches to resolve bottlenecks.
• Review the quality and completeness of mortgage applications.
• Build and manage strategic referral relationships with property developers, agents, valuers, lawyers, employers, professional bodies and other partners that can generate sustainable mortgage business.
• Work with Zones, Branches, Corporate Banking, Commercial and Business Banking, Private Banking, Digital and Marketing teams to strengthen lead generation, cross-referrals and coordinated mortgage campaigns.
• Drive achievement of mortgage disbursement, portfolio growth, revenue, yield, fee and insurance income, and customer wallet-share targets across the assigned territories.
• Safeguard portfolio quality.
• Analyse customer needs, competitor activity, market trends and channel performance.
• Prepare accurate management information, pipeline reports, forecasts, performance insights and business proposals to support timely management decisions.
• Ensure all mortgage sales and relationship-management activities comply with credit policy, KYC/AML, conduct, fraud prevention, operational risk, regulatory and audit requirements.

Knowledge And Skills

• Strong knowledge of mortgage and housing-finance products, customer segments, distribution channels and market dynamics.
• Knowledge of credit appraisal, affordability and cash-flow assessment, Debt Service Ratio, facility structuring and pricing.
• Knowledge of property valuation, Loan-to-Value assessment, collateral, land ownership, legal perfection and insurance requirements.
• Understanding of mortgage portfolio economics, revenue drivers, asset quality, arrears management and management information.
• Strong sales leadership, performance management, key-account management and strategic partnership development skills.
• Knowledge of relevant credit policy, KYC/AML, consumer protection, operational risk and mortgage-related regulatory requirements.
• Strong leadership, coaching and performance-management capability across a geographically distributed sales team.
• Proven high-value business origination, consultative selling, negotiation and deal-closing skills.
• Strong credit judgement and ability to structure complex mortgage transactions and present compelling credit proposals.
• Executive-level relationship management, influencing and strategic partnership-building skills.
• Strong pipeline management, forecasting and portfolio analysis capabilities.
• Advanced Microsoft Excel and reporting capability.
• Excellent written and verbal communication, presentation and stakeholder-coordination skills.
• Strong planning, execution, problem-solving and decision-making ability under demanding turnaround times.

Qualifications And Experience

• Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, Real Estate Finance or a related field.
• A relevant professional qualification or training in mortgage finance, credit, risk management, sales leadership or financial analysis will be an added advantage.
• Minimum of 5 years of relevant experience in banking or financial services, including at least 3 years in mortgage finance, secured lending, relationship management or asset sales.
• Demonstrable track record of originating, structuring and closing high-value or complex mortgage transactions while maintaining sound credit quality.
• At least 2 years of experience leading, supervising or coordinating Relationship Managers or a distributed sales team against defined business targets.

Equal Opportunity Statement

NMB Bank Plc is an Equal Opportunity Employer. The bank is committed to creating a diverse environment and achieving a gender-balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

How To Apply

Interested candidates should submit their applications through the NMB Bank recruitment portal.

CLICK HERE TO APPLY

Application Deadline

24 September 2026

Job Opening Date: 10 September 2026
Job Closing Date: 24 September 2026

Only shortlisted candidates will be contacted.