Website Planet Lodges & Lairs Camps
Planet Lodges & Lairs Camps
Senior Reservations Officer
Planet Lodges & Lairs Camps
Location: Arusha / Serengeti / Tarangire
Key Responsibilities
- Handle reservations across all properties (lodges and camps), including FITs, groups, travel agents, and tour operators
- Process booking confirmations, amendments, cancellations, and guest inquiries accurately and promptly
- Ensure reservation details, rates, and guest information are correctly entered into the reservation system
- Maintain accurate room inventory and availability records
- Respond to emails, phone calls, and online booking requests in a professional and timely manner
- Coordinate with Front Office, Sales, and Operations teams to ensure smooth guest arrivals and departures
- Assist in upselling accommodation, packages, and additional services where appropriate
- Communicate reservation details and special guest requests to relevant departments
- Follow company reservation policies, payment procedures, and booking guidelines
- Prepare daily reservation updates and reports as required
- Build and maintain strong relationships with travel agents, tour operators, and guests
- Support the Reservations Manager in achieving departmental goals and service standards
Required Qualifications
- Diploma or Degree in Hospitality, Tourism, Business Administration, or related field
- 4–5 years’ experience in reservations, front office, or customer service within the hospitality industry
- Strong knowledge of reservation systems (ResRequest is mandatory)
- Experience in safari lodges, camps, hotels, or similar hospitality environments preferred
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to work under pressure and manage multiple bookings simultaneously
- Proficiency in Microsoft Office (especially Excel and Outlook)
- Fluent in written and spoken English
- Professional attitude, teamwork skills, and positive mindset
How to Apply
Send your CV to:
📧 careers@planet-lodges.com
Important: Indicate the position applied for in the email subject line
Example: Senior Reservations Officer
Company Contact
Planet Lodges & Spa
Moshono Village, Plot #2271, Arusha, Tanzania
Social platforms: Instagram | Facebook | TripAdvisor | YouTube | Google My Business
To apply for this job email your details to careers@planet-lodges.com