Smart Uni Project Operations & User Engagement Intern (Paid Internship)

• Organization: Mainstream Group Limited
• Project: Smart Uni
• Compensation: Paid Internship
• Employment Type: Internship
• Duty Station: Dar es Salaam, Tanzania
• Reports To: Smart Uni Project Manager
• Application Deadline: November 1, 2026

About Smart Uni

Position Overview

Key Roles and Responsibilities

1. Application Service Monitoring

• Regularly monitor the Smart Uni application to ensure all services and features function as expected.
• Verify the availability and accuracy of academic notes, timetables, assignments, AI assistance, live discussions, and other services.
• Identify missing content, outdated information, technical issues, and non-functional features, reporting them promptly for resolution.
• Conduct routine application checks and document identified issues, status, and corrective actions taken.
• Follow up with technical teams to ensure reported issues are resolved within agreed timelines.

2. Academic Content & Information Updates

• Ensure academic notes, timetables, assignments, and learning materials are updated and accessible.
• Coordinate the collection, verification, organization, and uploading of academic information.
• Identify gaps in academic content and recommend ways to expand resource availability across courses and universities.
• Work with student representatives and university contacts to obtain accurate, timely academic data.
• Organize published information clearly for quick and intuitive student access.

3. User Engagement & Community Building

• Monitor user activity and develop creative initiatives to increase daily and weekly active users (DAU/WAU).
• Propose interactive engagement initiatives (e.g., academic challenges, polls, study discussions, competitions, and reminders).
• Gather student feedback to understand user needs, expectations, and challenges.
• Investigate reasons for low usage of specific features and propose practical solutions.
• Help users understand how to access app services and document complaints, feature requests, or suggestions.
• Build active online learning communities within the application.

4. Innovation & Product Improvement

• Continuously explore ways to make Smart Uni more useful, accessible, and engaging.
• Test existing features from a user perspective to enhance the overall user experience (UX).
• Benchmark competitive educational applications and recommend new features/service improvements.
• Collaborate with the Project Manager and technical team to test new features before and after deployment.

5. Reporting & Performance Tracking

• Maintain daily/weekly checklists of application services, content updates, and reported issues.
• Track service gaps, corrective actions, and unresolved bugs.
• Monitor key engagement metrics (active users, feature participation, etc.).
• Prepare regular reports highlighting service availability, user engagement trends, challenges, and actionable recommendations.

Required Qualifications & Skills

• Education: Recent graduate in Information Technology, Computer Science, Business Information Technology, Marketing, Communications, Education, or a related field.
• Tech Interest: Strong interest in educational technology, mobile applications, and digital innovation.
• Core Competencies: Good analytical, problem-solving, organizational, and follow-up skills.
• Communication: Excellent written and verbal communication skills.
• Tools: Proficiency in Microsoft Office or Google Workspace; ability to prepare clear reports.
• Mindset: Highly creative, proactive, self-motivated with minimal supervision, and eager to work collaboratively.

Added Advantages

• Experience in student leadership, campus organizations, or university communities.
• Familiarity with digital analytics, user engagement strategies, or social media management.
• Basic understanding of product management, software testing, or edtech solutions.

How to Apply

• Apply Online: mainstreamgroup.co.tz/careers
• Application Deadline: November 1, 2026