Specialist, Digital Channels & Online Pay at Vodacom Tanzania – September 2026

Vodacom Tanzania is seeking a Specialist, Digital Channels & Online Pay to support the growth, performance, and continuous improvement of M-Pesa digital channels and online payment solutions.

Job Details

Category	Details
Employer	Vodacom Tanzania
Position	Specialist, Digital Channels & Online Pay
Business Area	Local M-Pesa
Location	Dar es Salaam, Tanzania
Employment Type	Full-time
Contract	Permanent
Date Posted	3 September 2026
Experience	Minimum 2 years relevant experience
Education	Bachelor’s Degree
Application Deadline	Not stated in the provided advert

Job Purpose

The Specialist will report to the Manager, Digital Channels & Online Payments and support the execution, monitoring, and improvement of M-Pesa digital channels and online payment solutions.

The role focuses on:

• Digital channel performance and adoption
• Online payment growth and support
• Product development and innovation
• Partner and stakeholder coordination
• Customer experience
• Analytics and commercial performance
• Governance, risk and compliance

Key Responsibilities

1. Digital Channels

• Support growth and adoption of M-Pesa digital channels.
• Monitor usage, revenue, service availability and channel performance.
• Identify performance gaps and coordinate improvements.
• Prepare dashboards and performance reports.
• Support customer awareness and adoption initiatives.

2. Online Payments

• Support growth of online payment solutions.
• Monitor transaction performance, revenue and service issues.
• Improve customer experience and usage.
• Identify new online payment opportunities.
• Support implementation of approved payment use cases.

3. Product Development & Innovation

• Gather and validate customer and business requirements.
• Support business cases and product enhancements.
• Coordinate testing, launches and post-launch reviews.
• Maintain product documentation and trackers.
• Monitor market trends and recommend improvements.

4. Partnership & Stakeholder Management

• Engage with partners and digital ecosystem players.
• Coordinate partner onboarding, testing and issue resolution.
• Track partner performance and commitments.
• Work with internal and external stakeholders on digital initiatives.

5. Customer Experience

• Monitor customer feedback and service issues.
• Coordinate resolution of customer-impacting incidents.
• Recommend improvements to customer journeys.
• Support service reliability and accurate customer information.

6. Analytics & Commercial Performance

• Analyse customer, transaction and revenue data.
• Support forecasting and business-case development.
• Prepare performance reports.
• Track initiative delivery and commercial outcomes.

7. Governance, Risk & Compliance

• Ensure compliance with regulatory and internal requirements.
• Support required approvals and reviews.
• Maintain audit and compliance documentation.
• Escalate risks, control gaps and service issues.

Qualifications

A Bachelor’s Degree in any of the following or a related discipline:

• Business Administration
• Economics
• Finance
• Marketing
• Information Technology
• Telecommunications
• Engineering

Required Experience

Minimum 2 years of relevant experience in areas such as:

• Digital products
• Digital payments
• Fintech
• Telecommunications
• Financial services
• E-commerce
• Business development
• Product support

Practical experience with digital products, mobile applications, payment platforms or digital customer channels is required.

Experience in the following is also relevant:

• Business analysis
• Performance reporting
• Requirements documentation
• Product testing
• Project coordination
• Partner support

Additional Advantage

Knowledge of:

• Mobile money
• Digital payments
• Online commerce
• Virtual cards
• Application ecosystems
• Customer journeys
• Platform-based business models

Ideal Candidate Profile

The strongest candidate would have a combination of:

• Digital payments or fintech experience
• M-Pesa/mobile-money knowledge
• Business analysis and product-support capability
• Strong analytical and reporting skills
• Understanding of customer journeys and digital channels
• Stakeholder and partner management skills
• Product-development and testing experience
• Commercial awareness
• Risk and compliance awareness

How to Apply

Applications should be submitted through Vodacom’s official careers portal:

CLICK HERE TO APPLY