Store Manager – Dar es Salaam, Tanzania

Employment Type: Full-Time
Department: Operations Management
Reports To: Operations Manager

Job Purpose

The Store Manager is responsible for managing store profitability (P&L), driving sales performance, and ensuring smooth store operations. This includes delivering strong customer service, maintaining visual merchandising standards, motivating staff, and ensuring compliance with company policies and procedures.

Key Responsibilities

1. Sales & Store Performance

Maximize store sales and profitability (P&L ownership)
Implement strategies to improve store performance
Use company reporting systems to monitor performance and take corrective actions

2. Team Management & Development

Manage, coach, and develop store employees
Conduct performance management and identify training needs
Ensure proper staffing, workforce planning, and succession planning

3. Customer Service & Brand Standards

Ensure high-quality customer service aligned with brand standards
Lead training initiatives for staff on service excellence
Act as a brand ambassador within the store environment

4. Market & Business Development

Monitor market trends and competitor activity
Provide feedback to central teams to support business improvements
Contribute to new store openings and closure recommendations

5. Operations & Compliance

Oversee daily store and mall operations
Ensure compliance with health, safety, and operational standards
Conduct audits, inspections, and enforce compliance where needed

6. Facilities & Coordination

Coordinate maintenance and operational activities within the mall/store environment
Liaise with internal teams, contractors, and external stakeholders

7. Tenant & Retail Compliance (if applicable)

Monitor shop standards including layout, signage, trading hours, and cleanliness
Enforce compliance through inspections and corrective actions when required

Qualifications & Experience

Bachelor’s Degree in Business Administration or related field
Minimum 2 years’ experience in a Store Manager or supervisory role (preferably in apparel retail)
Strong skills in:
- Sales and negotiation
- Communication
- Leadership and team management

Other Requirements

Age: 25–35 years preferred

Application Details

Apply before: 6th May 2026

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To apply for this job please visit gsmgroup-africa.breezy.hr.

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