Sales Manager – East Africa at Meliá Hotels International — September 2026

Employer: Meliá Hotels International
Position: Sales Manager – East Africa
Department: Sales
Location: Arusha, Tanzania
Req ID: 40680
Employment Type: Full-time
Application Deadline: Not specified in the provided advert

About Meliá Hotels International

“The world is yours with Meliá.”

Meliá Hotels International offers career and development opportunities within its global hospitality network, providing employees with opportunities to grow professionally and work across different countries.

Benefits

• My MeliáRewards: Participation in the company’s loyalty programme, with exclusive benefits and advantages.
• My MeliáBenefits: Flexible compensation and discounts on a wide range of products and services.

Job Summary

The Sales Manager – East Africa will support the Area Director of Sales (DOS) in developing and implementing the MICE (Meetings, Incentives, Conferences and Exhibitions) sales strategy for hotels within the assigned area.

The role is responsible for driving MICE business, achieving room and revenue targets, managing group quotations and business pipelines, supporting sales teams, and ensuring that customer negotiations and contracts comply with Meliá Hotels International policies and procedures.

Key Responsibilities

• Support the Area DOS in developing the MICE segment sales strategy for hotels under their responsibility to achieve the objectives defined in each hotel’s Business Plan.
• Support the Area DOS in developing measurable and qualitative objectives for the Group Cluster team and internal sales teams at decentralised hotels.
• Be responsible for achieving the MICE segment budget, including:
  • Room nights.
  • Room revenue.
  • Room rental.
  • Food and Beverage (F&B) revenue associated with groups.
• Manage the Group Quotation team for hotels within the sales area.
• Participate in preparing MICE segment budgets and the Annual Business Plan for hotels in the sales area.
• Achieve or exceed the approved annual MICE budget for Cluster hotels in terms of room sales and Average Room Rate (ARR).
• Increase the number of accounts and events while growing revenue from:
  • Banqueting room sales.
  • Banquets.
  • Audio-visual services.
  • Other MICE-related revenue streams.
• Prepare weekly projections and re-projections for the MICE segment, including room nights and room revenue.
• Prepare group production reports by hotel and source of business for three months and one year in advance.
• Work jointly with Revenue Management and the Area DOS to analyse group production and business performance.
• Prepare standard reports on group demand trends for hotels within the area.
• Submit reports to the Area DOS, Area Revenue and Corporate Office Directors, and General Managers of decentralised hotels.
• Prepare and supervise quotations for leads involving 10 or more rooms, with or without banqueting rooms.
• Maximise business opportunities across:
  • Rooms.
  • Banqueting rooms.
  • Food and Beverage.
  • Other group-related revenues.
• Analyse incoming requests and the percentage of business that has materialised.
• Use market analysis and results to define new actions for increasing business acquisition.
• Review and ensure negotiations, customer contracts and credit policies comply with Meliá Hotels International policies and procedures.
• Update, manage and control group business and its database.
• Ensure information in the FOCUS system is accurate and up to date.
• Report any issues relating to the FOCUS system to the relevant department.
• Ensure the correct use of the groups tool, FOCUS.
• Supervise and support Sales Coordinators and Sales Executives in decision-making, including Cluster Groups and internal sales teams at decentralised hotels.

Equality, Diversity and Inclusion

Meliá Hotels International is committed to equal opportunities for women and men in the workplace and promotes a corporate culture based on equality and diversity.

The company seeks to prevent discrimination based on factors including:

• Disability.
• Race.
• Religion.
• Gender.
• Age.

Meliá considers diversity and inclusion among its employees essential to its success as a global company.

The company also promotes sustainable growth within the hospitality industry through a socially responsible workforce, guided by the principle:

“Towards a sustainable future, from a responsible present.”

Job Details

Job Title: Sales Manager – East Africa
Location: Arusha, Tanzania
Req ID: 40680
Department: Sales
Job Type: Full-time

How to Apply

Interested and qualified candidates should submit their applications through the official Meliá Hotels International careers portal.

CLICK HERE TO APPLY