Credit Processing Officer (Contract) at NCBA Bank – September 2026

Job Details

• Job Title: Credit Processing Officer (Contract)
• Requisition ID: 4528
• Posted: 18 September 2026
• Employment Type: Contract

Job Purpose Statement

Maintain and uphold high-level standards of operations, controls, audit, and compliance in Loans Booking and Processing; observe all KYC requirements in all transactions; eliminate errors, operational losses, and fraud; and adhere to all established processes and procedures.

Key Accountabilities (Duties and Responsibilities)

Internal Business Processes – 80%

• Ensure all loans and instructions are processed with 100% accuracy and within stipulated TATs, with timely escalation of delays.
• Promptly review and resolve loan queries, CRM issues, Credit Admin items, unauthorised AA transactions, and other operational issues, providing timely feedback and escalation where required.
• Support loan processing, system projects, testing, and Temenos-related issues, ensuring identified gaps are raised and resolved before deployment.
• Ensure all approval conditions are correctly indicated, signed off, and adhered to.
• Maintain high standards of customer service, confidentiality, and compliance with prescribed SLAs to minimise complaints.
• Reduce operational errors, reversals, and delinquencies arising from internal errors and ensure prompt rectification.
• Maintain proper and up-to-date filing and documentation for easy retrieval and audit readiness.
• Remain up-to-date with process flows and SLAs and propose process improvements where applicable.
• Support the team in achieving a satisfactory Departmental Audit rating, customer satisfaction index above 70%, and call abandon rate below 10%.
• Identify and close revenue leakage streams, ensure 100% revenue collection as per bank tariffs, and minimise operational expenses.
• Perform other duties as assigned by management and support the Credit Operations Department as required.

Customer – 10%

• Open 10 new accounts annually.
• Achieve an average minimum monthly balance of TZS 20 million per cross-sell.

Learning & Growth – 10%

• Learn from other team members to enhance service delivery and support colleagues in achieving their objectives.
• Facilitate, monitor, and suggest initiatives that support team performance.
• Complete at least 40 hours of learning/training through e-learning, internal, and external training.
• Ensure compliance with the leave policy, including block leave and a minimum carry-over of 6 days.
• Uphold all NCBA core values at all times.

Job Specifications

Academic Qualifications

• Bachelor’s Degree

Professional Qualification

• Professional Banking Qualification (ACIB)

Job Competencies

Technology Skills

• Computer literate with proficiency in computerised financial analysis applications.

Industry Knowledge

• Basic knowledge of the financial sector.
• Knowledge of current banking operations practices.

How to Apply

Interested candidates should apply through the employer’s online career portal using Requisition ID 4528 – Credit Processing Officer (Contract).

CLICK/TAP HERE TO APPLY: