Officer, Operational Excellence

Position Details

Item	Details
Position	Officer, Operational Excellence
Company	Stanbic Bank Tanzania
Business Segment	Group Functions
Location	Dar es Salaam
Employment Type	Full-Time
Job Reference	80443884A-0003
Date Posted	08 June 2026

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Job Purpose

The Officer, Operational Excellence will support the identification, analysis, design, and implementation of automation and continuous improvement initiatives. The role also contributes to the advancement of the bank’s Data Governance framework and assists in coordinating Data Governance Council activities.

This position combines data management, process improvement, automation, and project coordination responsibilities.

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Key Responsibilities

1. Data Governance & Data Management

Data Governance Council Support

• Serve as secretary to the Data Governance Council.
• Coordinate council meetings, agendas, and follow-up actions.
• Maintain records and documentation of council activities.

Data Quality Management

• Assist in establishing and maintaining data quality standards.
• Monitor compliance with data quality requirements.
• Drive continuous improvement of data quality practices.

Data Dictionary & Data Policies

• Coordinate and maintain the organization’s Data Dictionary.
• Promote adherence to data governance policies and standards.
• Support implementation of data management frameworks.

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2. Operational Excellence & Process Automation

Process Improvement

• Assess business processes and workflows.
• Identify inefficiencies and opportunities for optimization.
• Recommend and support implementation of process improvements.

Automation Initiatives

• Participate in automation projects.
• Support software and technology solutions that improve operational efficiency.
• Assist in reducing manual processes through technology-enabled solutions.

Process Flow Analysis

• Analyze process flows and operational performance.
• Recommend improvements that enhance productivity and service delivery.

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Academic Qualifications

Required Education

• Bachelor’s Degree in:
  • Software Engineering
  • Computer Science
  • Data Management
  • Project Management
  • Related field

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Required Skills & Experience

Data & Analytics

• Data Integration (ETL processes)
• Creation of automated datasets
• Data analysis and interpretation
• Data governance principles

Reporting & Visualization

• Power BI dashboards and reporting
• Data visualization techniques

Technology & Development

• Application development experience
• Understanding of software engineering concepts
• Familiarity with automation technologies

Project & Process Management

• Project management skills
• Process improvement methodologies
• Lean and/or Six Sigma experience (advantageous)

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Behavioural Competencies

The ideal candidate should demonstrate:

• Practical problem-solving
• Analytical thinking
• Attention to detail
• Strong documentation skills
• Curiosity and innovation
• Ability to challenge existing ideas constructively
• Teamwork and collaboration
• Initiative and proactive action
• Strong interpersonal skills

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Technical Competencies

Operational Excellence

• Continuous Process Improvement
• Process Analysis and Optimization

Data & Technology

• Data Analysis
• Data Governance
• Data Quality Management
• Application Development

Innovation & IT

• Emerging Technology Monitoring
• General IT Knowledge
• Automation Solutions

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Ideal Candidate Profile

This role is best suited for a professional with a strong blend of:

• Data management and governance skills
• Process improvement expertise
• Automation and technology knowledge
• Project coordination abilities
• Business analysis capabilities

Candidates with experience in Power BI, ETL processes, automation initiatives, Lean/Six Sigma methodologies, and software development will be particularly competitive.

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Career Fit Assessment

Compared to the NGO, HR, and relationship management roles you’ve shared previously, this position is highly technical and is primarily suited for candidates with backgrounds in:

• Computer Science
• Software Engineering
• Data Analytics
• Information Systems
• Process Improvement
• Project Management

It would not be a strong match for candidates whose experience is mainly in community development, social work, donor relations, HR administration, or relationship management unless they have significant experience in data, systems, and process optimization.

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