Account Maintenance and Operations Officer (Contract) at NCBA Bank – September 2026

Job Details

• Job Title: Account Maintenance and Operations Officer (Contract)
• Requisition ID: 4529
• Posted: 18 September 2026
• Unit: Account Maintenance
• Department: Account Maintenance & Channel
• Grade: 2
• Reports To: Manager – Account Maintenance
• Employment Type: Contract

Job Purpose Statement

The role of the officer will involve data input and data enhancement for new accounts, customer static data amendments, updating signing powers for customer relationships, as well as other account maintenance responsibilities allocated by the line manager from time to time.

Key Accountabilities (Duties and Responsibilities)

Account Opening – 30%

• Confirm that all requisite documents are provided for account opening.
• Ensure account opening processes are observed.
• Ensure information is captured accurately and in accordance with account opening and KYC documents.
• Ensure accounts are correctly opened according to customer requirements within the stipulated TAT.
• Ensure account opening documents contain all required KYC documents.
• Handle document retrieval and filing of documents.
• Prepare Fixed Deposits (FDs) and Call Deposits.

Account Mandates – 20%

• Ensure that photos, signatures, and signing powers are captured correctly.
• Ensure that mandate amendments are captured according to customer requests.
• Respond to mandate-related queries.

Static Data Amendments – 20%

• Ensure all static data changes are updated correctly in the system.
• Ensure all instructions received are updated in the system within the defined TAT.
• Ensure clean-up of all customer data in the system.

Tools Ordering – 10%

• Generate daily reports from the NLS portal.

Revenue Collection – 10%

• Ensure uplift FDR interest is credited to the P&L account.
• Ensure all accounts are opened correctly to facilitate collection of applicable charges.
• Ensure STOs are booked according to the applicable tariffs.

Job Dimensions

Reporting Relationships

Direct Reports:

• N/A

Indirect Reports:

• N/A

Stakeholder Management

The position holder will liaise/work with the following stakeholders:

Internal:

• Branch teams
• Other business teams

External:

• Interswitch
• Delarue
• Company search vendor

Decision-Making Authority

• Level: Operational

Work Cycle and Impact

• Time Horizon: Less than 1 week

Ideal Job Specifications

Academic Qualifications

• Bachelor’s Degree in a business-related field.

Professional Qualifications

• Banking course is an added advantage.

Desired Work Experience

• 2 to 3 years’ banking experience or equivalent.

NCBA Bank Core Value Behaviours (Performance Drivers)

Responsiveness

Being solutions-oriented, customer-centric, timely and efficient, supportive, and collaborative.

Professionalism

Being empowered, respectful, pursuing excellence, and dressing appropriately.

Integrity

Being trustworthy, honest, accountable, and open.

Passion

Having commitment, drive, decisiveness, being action-oriented, and demonstrating business acumen.

Innovation

Being entrepreneurial, open-minded, creative, and demonstrating stewardship.

Ideal Job Competencies

Technical Skills

• Keenness to Detail: Ability to perform various roles with keenness and intensity.
• Multitasking Capability: Ability to perform multiple tasks concurrently with accuracy.
• Analytical Business Skills: Keen attention to detail and ability to conceptualise and provide viable solutions.
• Technology Skills: Basic IT skills.
• Excellent Numerical Skills.

Personal Attributes

• Personal Ethics: Must be time-conscious, diligent, and demonstrate integrity in work and business contacts.
• Communication Skills: Good communication and presentation skills.
• Interpersonal Skills: Must be a people person, with the ability to interact effectively with team members.
• Self-Starter: Self-confidence and belief in oneself.
• Internal Anchor: Ability to think on one’s feet and make quick decisions.

How to Apply

Interested candidates should apply through the employer’s online career portal using Requisition ID 4529 – Account Maintenance and Operations Officer (Contract).

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