Branch Manager – People Project

Role Overview

Key Responsibilities

1. Branch Operations & Management

• Oversee daily showroom operations to ensure smooth, efficient, and well-coordinated branch activities.
• Implement operational policies, procedures, and service standards across all branch functions.
• Maintain top-tier showroom presentation, ensuring displays, customer areas, and premises are organized and professional.
• Coordinate with procurement, logistics, warehouse, and finance departments for continuous stock availability and efficient operations.

2. Sales Management & Business Development

• Develop and execute effective branch sales strategies to increase market share, revenue, and customer base growth.
• Supervise, coach, and motivate the sales team to consistently achieve individual and collective targets.
• Identify new business opportunities across construction, real estate, interior design, and building materials sectors.
• Build long-term relationships with key trade clients, including property developers, architects, contractors, interior designers, and distributors.
• Monitor market trends, competitor pricing, and demand for ceramic tiles, porcelain tiles, and sanitaryware.

3. Customer Service Excellence

• Oversee customer consultations, product inquiries, quotations, orders, and after-sales support.
• Ensure accurate guidance is provided regarding product specifications, applications, finishes, and availability.
• Resolve customer complaints promptly to ensure high levels of client satisfaction and repeat business.

4. Inventory Control & Merchandising

• Monitor inventory levels and coordinate timely stock replenishment with procurement and warehouse teams.
• Perform stock reconciliations to minimize discrepancies, breakage, and stock shortages.
• Ensure visual merchandising standards are updated regularly to highlight new collections, promotions, and high-demand items.

5. Financial Management & Team Leadership

• Prepare and submit regular performance, sales, and operational reports to senior management.
• Conduct regular performance reviews, team meetings, and coaching sessions to elevate team skills.
• Manage operational costs, enforce compliance, and protect showroom assets and inventory.

Qualifications & Experience Required

• Education: Bachelor’s degree in Business Administration, Marketing, Sales Management, or a related field.
• Experience:
  • 3–5 years of relevant experience in branch or showroom management.
  • Direct experience within the ceramic tiles industry is mandatory.
  • Additional experience in sanitaryware, porcelain tiles, or building finishing products is a strong advantage.
• Systems: Familiarity with ERP systems, Point of Sale (POS) tools, or sales/inventory management software.
• Computer Skills: Proficient in Microsoft Office suite.
• Languages: Excellent command of written and spoken English.

Core Competencies

• Strong leadership, team development, and sales management abilities.
• Excellent commercial awareness of the Tanzanian building materials market.
• High-level negotiation, client relationship, and pipeline management skills.
• Analytical mindset capable of tracking performance data and optimizing branch profitability.

How to Apply