Call center agents – 04 positions

Job description

1. Handling Inbound and Outbound Calls: Managing customer inquiries, resolving issues, and providing information about products or services.
2. Customer Support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
3. Data Entry and Documentation: Recording accurate information into databases and maintaining detailed records of interactions.
4. Follow-Up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
5. Adherence to Procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

1. Bachelor’s Degree in related field.
2. Experience working in a call center or customer-support role.
3. Strong active-listening and verbal-communication skills.
4. Proficiency in problem-solving.
5. Ability to multitask and manage time effectively.
6. Fluency in both English and Kiswahili (spoken and written).

How to apply

Send your CV through: cv@onfonmicrofinance.co.tz

Deadline: 17th, September 2026

www.onfonmicrofinance.co.tz