JOB VACANCY: CALL CENTER AGENTS (8 POSITIONS)

Company: Onfon Microfinance
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Number of Positions: 8
Job Category: Call Centre Jobs
Posted: 07 August 2026
Application Deadline: 14 August 2026

Job Overview

Onfon Microfinance is seeking qualified and customer-focused individuals to join its team as Call Center Agents. Successful candidates will be responsible for handling customer inquiries, providing support, resolving issues, and ensuring excellent customer service delivery.

Key Responsibilities

The Call Center Agent will be responsible for:

• Handling inbound and outbound customer calls.
• Responding to customer inquiries and providing information about company products and services.
• Resolving customer concerns and ensuring customer satisfaction.
• Troubleshooting customer issues and providing appropriate solutions.
• Recording customer interactions accurately through data entry and documentation.
• Maintaining updated customer records and databases.
• Following up on unresolved customer inquiries to ensure timely resolution.
• Adhering to company scripts, procedures, and service delivery standards.
• Maintaining professional communication with customers at all times.

Qualifications & Requirements

Applicants must have:

• Bachelor’s degree in a relevant field.
• Previous experience working in a call center or customer support role.
• Strong active listening and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

Key Skills & Competencies

• Customer service skills.
• Effective communication skills.
• Attention to detail.
• Ability to work under pressure.
• Good record-keeping skills.
• Computer literacy and data entry skills.
• Teamwork and collaboration.
• Strong customer relationship management skills.

How to Apply

Interested candidates should submit their CV via email to:

📧 cv@onfonmicrofinance.co.tz

Application Deadline: 14 August 2026

Company Website: www.onfonmicrofinance.co.tz

Note: Only shortlisted candidates will be contacted.