Client Service Executive at Penuel’s Investment Limited

Company: Penuel’s Investment Limited
Position: Client Service Executive
Location: Tanzania
Job Type: Full-Time
Application Deadline: 24 July 2026

About Penuel’s Investment Limited

Penuel’s Investment is an event management company with over 10 years of experience delivering world-class services for corporate events, conferences, and exhibitions. The company is seeking an experienced, proactive, and detail-oriented Client Service Executive to bridge clients’ visions with event execution while ensuring exceptional service for corporate, government, and NGO clients.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients.
• Understand client requirements and provide regular updates throughout the event planning process.
• Maintain strong communication to ensure client satisfaction and alignment with project objectives.

Events Calendar Management

• Maintain and manage the company’s master events calendar.
• Coordinate schedules to optimize resource allocation and avoid scheduling conflicts.

Proposal and Budget Development

• Collaborate with the Operations and Finance teams to prepare:
  • Event proposals
  • Client presentations and pitches
  • Cost estimates
  • Quotations
  • Contracts
• Ensure all documents are completed within the required timelines.

Customer Satisfaction and Quality Assurance

• Conduct visual inspections to verify that event installations meet agreed specifications.
• Ensure clients receive the expected quality of service and event delivery.

Event Staff Supervision

• Supervise event personnel during events.
• Assign duties and provide operational guidance.

Event Coordination

• Support the Operations team by providing:
  • Client briefs
  • Event schedules
  • Vendor confirmations
  • On-site client liaison services
• Ensure smooth and successful event execution.

Team Coordination

• Communicate client requests to relevant internal teams.
• Monitor progress and ensure timely resolution of client needs.

Problem Solving

• Respond promptly and professionally to unexpected issues before, during, and after events.

Administration and Reporting

• Maintain the Customer Relationship Management (CRM) system.
• Track customer feedback and satisfaction.
• Prepare weekly reports for management.

Required Skills and Competencies

Applicants should possess:

• Ability to manage multiple events and deadlines simultaneously.
• Excellent written and verbal communication skills in English and Swahili.
• Strong negotiation and customer service skills.
• Proficiency in:
  • Microsoft Office
  • Google Sheets
  • CRM software
• Ability to work effectively under pressure.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Good analytical and problem-solving abilities.

Qualifications and Experience

Applicants must have:

• A Bachelor’s Degree in:
  • Marketing
  • Public Relations
  • Mass Communication
  • Tourism
  • Or another related field.
• 2–3 years of experience in:
  • Client service
  • Account management
  • Hospitality
• Proven experience working with corporate events, conferences, and exhibitions (mandatory).

Ideal Candidate

This position is suitable for professionals who:

• Enjoy building and maintaining strong client relationships.
• Thrive in a fast-paced events environment.
• Are passionate about delivering outstanding customer experiences.
• Can effectively coordinate multiple projects while maintaining high service standards.

How to Apply

Interested candidates should submit their CV in PDF format via email to:

Email: hr@penuelinvestment.co.tz

Application Deadline

24 July 2026